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Awareness of Conflict Management Level 2

Our Level 2 Award in Conflict Management (RQF) is an accredited qualification designed to equip you with vital skills for confidently handling conflicts in the workplace. Rooted in theoretical knowledge, this course offers remote learning opportunities supplemented with assignments, workbooks, and additional resources.

Throughout the course, you’ll explore effective communication strategies, techniques for de-escalating conflict, and principles of risk assessment – essential tools for navigating difficult situations in professional settings.

This course is developed for individuals seeking to enhance their conflict resolution abilities, such as employees, team leaders, and managers across various sectors.

Upon completion, you’ll have honed your proficiency in conflict management, empowering you to effectively resolve workplace disputes with confidence and skill.

Course Details

Qualification Name: Level 2 Award in Conflict Management (RQF)
Accreditation: iCQ OfQual recognised qualification
OfQual Qualification Accreditation Number (QAN): 603/3857/X
Average time to completion: 2 to 4 weeks

Course Content

Mandatory Units

  • Module 1 – Communication and Conflict Management: In this module you will explore how effective communication can mitigate conflict risks, including strategies for managing expectations and distinguishing assertiveness from aggression. You will also learn to empathise with customers and employ problem-solving techniques and human responses to conflict, identifying triggers, and employing risk assessment strategies.  You will also gain insights into post-conflict practices, including seeking support, reflecting on incidents, and sharing best practices for continual improvement.

Enrolment and Delivery

Please use our enquiry form or contact us by telephone if you have any queries about this qualification or would like to express an interest to enrol onto this course. A member of our team will be happy to answer any questions, help to make sure this course is right for you and/or your staff team, and talk you through what is involved in enrolment and course completion.

Upon enrolment, you will be assigned a personal tutor who will assist you through achieving successful and meaningful completion of your award. All of the electronic resources, workbooks and assignments required for you to complete the course will be emailed to you for you to commence working with at a time of your convenience. Your tutor will work with you to set targets and milestones that are achievable for you and will check in with you regularly, providing assistance whenever necessary.

On successful completion of your award, your assessor will coordinate with the awarding body for the issuance of your certificates, which will be promptly delivered to you.


Including Assignment, Workbook and Resources:

The full cost of this qualification is £50 per person which is duly invoiced at the point of enrolment.

Upon completion and certification of this qualification, the certificate(s) for you/your staff members will be sent to you.

Quality Assurance

This Level 2 Award in Conflict Management is accredited to the Regulated Qualification Framework (RQF), the new framework for creating and accrediting qualifications in England, Wales and Northern Ireland. The Office of Qualifications and Examinations Regulation (OfQual) regulates this qualification, examinations and assessments in England.

Complete Training is an approved registered centre with the OFQUAL regulated awarding organisation ‘I Can Qualify‘ (iCQ). All our qualifications are subject to both internal and external quality assurance processes to ensure we meet all of the awarding body specifications. All course materials are developed to meet the specific outcomes that make up the full qualification.

Enquiry Form

At Complete Training, we understand that choosing the right training provider is an important decision, and we’re here to support you every step of the way. Your enquiry is important to us, and we want you to feel completely at ease reaching out to us.

Rest assured, there’s absolutely no pressure here. Feel free to ask us anything. We’re here to provide you with the information you need, without any obligation to commit.

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