At Complete Training, we’re proud to partner with care providers and professionals across the UK who are committed to delivering exceptional care. Our training and qualifications are designed to help teams grow in confidence, meet regulatory standards, and provide the highest quality support to those they care for.
The testimonials below have been shared by our clients and partners.
*In some cases, contributors have chosen to remain anonymous due to the sensitive nature of their work — a decision we fully respect and honour.
Rivendell Children Home
Residential care home supporting young people with complex needs.
By Andrea Worthington, Head of Residential Services
Training Received
“We have completed training in Positioning & Moving, PACE and Empower.”
How the training helped our staff and organisation
“The training supported the workforce by enhancing their knowledge, confidence, and consistency in responding to the complex needs of our young people. It provided staff with a shared understanding of key practice areas, promoted reflective thinking, and introduced practical tools that could be immediately applied within the home. This contributed to improved team communication, stronger safeguarding practices, and greater emotional resilience among staff. Ultimately, the training helped build a more skilled, responsive, and child-focused workforce better equipped to deliver high-quality care.”
What we found most valuable
“What was most valuable was the training’s focus on recognising the children’s home as its own unique ecosystem. This perspective encouraged us to think holistically about the relationships, routines, emotional climate, and the interconnected needs of both the young people and staff. It helped us to understand how the behaviours of one young person can influence the dynamics of the whole home, and how every adult response plays a role in shaping the culture and emotional safety of the environment. This has supported more intentional, joined-up working and reinforced the importance of consistency, structure, and attuned care across the whole team.”
Impact on the quality of care we provide
“The training had a significant impact on the quality of care by providing staff with a deeper understanding of trauma-informed care, emotional regulation, and the importance of consistency in managing high-risk behaviors. By focusing on the children’s home as an ecosystem, it helped us recognize how the dynamics between young people, staff, and the environment can either escalate or de-escalate challenging behaviors. As a result, staff are now better equipped to identify early warning signs, engage more effectively with the young people, and create an environment that minimizes triggers for high-risk behaviors. This shift in approach has led to a noticeable reduction in incidents, promoting a safer, more supportive environment for both the young people and staff.”
Would we recommend Complete Training?
“Yes, based on the positive impact the training has had on the staff’s ability to manage behaviors and improve the quality of care, I would recommend it. The training’s focus on understanding the children’s home as an ecosystem and its ability to reduce high-risk behaviors demonstrates its value in creating a more supportive and stable environment. Additionally, the reduction in incidents and enhanced staff engagement with the young people highlights its effectiveness in improving overall care outcomes.”
AS Care Solutions Ltd
Residential care service for adults with mental health and rehabilitation needs.
By Ali Shah, Registered Manager
Training and Qualifications used
“We have used Complete Training for a variety of out training requirement including Basic Life Support, Fire Marshall training and Care certificate. We have also had staff complete accredited training in health and social care including Level 2 to Level 7 NVQ qualifications.”
How the training helped our staff and organisation
“The training has really improved staffs knowledge and confidence which has improved the quality of care that we provide to our residents. Staff are more engaged and involved which reflects on our compliance with CQC.”
What we found most valuable
“Being able to schedule training sessions around shift patterns made it so much easier for our team to attend. The training is also very person centred and are willing to accommodate our specific training needs to build a bespoke training package. We always receive excellent feedback for our staff after any training session. Communication between management and the training provider is always outstanding and responsive.
The training centre is also a positive as they can provide group face to face training sessions.”
Impact on the quality of care we provide
“Since working with Complete Training, our staff appear more confident as they have gained real knowledge. Which they can apply in their day to day duties.”
Would we recommend Complete Training?
“We would be more than happy to recommend Complete Training to other providers as we have previously worked with other providers but have not experienced such a service that provides person centered, bespoke training that is tailored to individuals training requirements.”
Additional Comments
“We have been Working with Complete Training for 8 years and will continue with this partnership.”
PossAbilities CIC
A social enterprise providing supported living and care services across the North West.
By Andrew Ashworth, Team leader Training and Development
Training and Qualifications Used
“We have used Complete Training to provide all our staff’s mandatory health and social care training, which has included moving and positioning, first aid, medication training, food and fluids, as well as safeguarding, health and safety, and epilepsy training. We have also had staff complete accredited qualifications including the Learning Disability Award and advanced training in Autism and Dementia.”
How Our Support Has Helped
“The training has helped to give our staff confidence and improve the quality of our service delivery to our user group. The practical elements of the training and face-to-face sessions have been valuable in preparing our staff teams for real-world situations. The level of training and compliance our staff have gained has contributed towards us securing more services and growing across the North West, as well as gaining us Outstanding with CQC.”
What we found most valuable
“The flexibility of the service provided allowed us to schedule sessions around our staff’s shift patterns and service delivery needs, including evenings and weekends, so the impact on our users is minimal whilst still ensuring our staff receive quality training.”
Impact on the quality of care we provide
“Since working with Complete Training, we have noticed a real improvement in our staff’s knowledge and confidence in service delivery. Our team feels more prepared, and our compliance audits have been so much smoother.”
Would we recommend Complete Training?
“Absolutely. Complete Training have been with us since we started and have been our training rock and font of knowledge over the years. Their response to our queries has always been in a timely manner. When we have training needs of a bespoke nature, they have designed, presented, and sourced what we have needed in order to help improve our service delivery.”
Additional Comments
“Both of the owners have a vast amount of knowledge around health and social care and the training needs of our workforce. They are responsive to our needs and work closely with us, making sure everything is bespoke to our company. Their support and delivery has contributed to the growth of our company and our staff’s knowledge. I have no hesitation in recommending them to any other providers in our field.”
Complex Care Professionals
A provider of specialist at-home care for individuals with complex medical needs.
Training and Qualifications Used
“We have used Complete Training for our mandatory courses, which include Moving and Handling, Medication, and Basic Life Support.”
Testimonial
“We would like to express our appreciation for the outstanding training provided by your team. Our staff consistently provide positive feedback regarding the trainer, highlighting their professionalism, in-depth knowledge, and ability to engage participants. It is clear that a great deal of expertise and preparation goes into each session. Thank you for your continued excellence in supporting our training needs.”
Primecare Services Group
An independent care agency providing care personnel for temporary and permanent placement
By Willis Aloo, Manager
Training and Qualifications Used
“Level 5 Diploma in Leadership and Management for Adult Care”
How Our Support Has Helped
“The Level 5 training has played a key role in supporting career progression and building confidence in leadership and management roles. It’s helped to develop essential skills and opened up opportunities for advancement into more senior positions, with the potential for increased earning capacity and greater responsibility.”
What we found most valuable
“The training approach is highly flexible and tailored to meet both individual and organisational needs. The ability to accommodate sessions around shift patterns—including evenings—has been incredibly valuable. The ongoing support and engaging delivery methods have made the experience both manageable and motivating.“
Impact on quality of care we provide
“The training has helped to improve productivity and employee morale across the service. Staff feel more confident and satisfied in their roles, which has led to a noticeable boost in motivation and engagement—and ultimately, in the quality of care we provide.“
Would You Recommend Us?
“Yes, absolutely. The training is affordable, flexible, and can be completed around work schedules. I would highly recommend Complete Training to other care providers.“
KV Care Limited
A specialist care agency providing supported living and community-based support for people with learning disabilities, mental health needs, and complex care requirements.
By Katy Thorp, Director
Training and Qualifications Used
“We have used Complete training for various qualifications and training sessions. Complete are very creative and work with us to develop bespoke training to our customer need, in particular a Mental Health training session which was very comprehensive and our staff loved. I am currently undertaking a Level 7 and our manager is undertaking a Level 5 with complete training as they offer much more support and guidance than other training providers out there and again are creative in the way these qualifications are delivered.”
How Our Support Has Helped
“The majority of our customers have a Mental Health diagnosis and Complete have developed a bespoke training session for our staff team which has given them a deeper understanding of Mental Health issues, how these impact on individuals, common medications to assist in managing Mental Health, how to support individuals effectively and how to assist in crisis situations.”
What we found most valuable
“KV Care value the flexibility complete training offer and the creativity of both Directors. KV Care have approached Complete on various occasions with training needs and Jo and Karon have worked with us to create something that fits with us, that our staff can relate too and utilise in their everyday work.“
Impact on quality of care we provide
“Complete Training deliver sessions that are in line with our values and ethos as a provider, therefore these are embedded into training sessions and fed through to our staff teams. Complete training have extensive knowledge of CQC standards therefore I am confident in their training methods and that this knowledge filters through to our staff teams so they can utilise this in their everyday work.“
Would You Recommend Us?
“Yes – I would recommend Complete training to other care providers as I have not come across another training provider that has as much detailed care knowledge and embeds this into their delivery. They learn about us as a provider, our values and our staff teams and develop their training to match this which, without employing our own trainer we would not get elsewhere.“
Additional Comments
“I know I can turn to Complete training with any issue and they will work with us to resolve in terms of staff training and development. Jo and Karon will and do go out of their way to help and support.“
Independent Living
Adult Care Specialists in Blackpool
By Britt Rhodes,Team Leader with Warren Manor Day Centre
Training Received
“We have used Complete Training on two occasions now, for Autism Awareness and Mental Health Training.”
How Our Support Has Helped
“The training has been great, really good discussion work and adapting the training to fit within our services.”
What we found most valuable
“The Training format has really worked for us, a lot of discussion based activities and being able to have open and honest conversations.”
Would we recommend Complete Training?
“I would definitely recommend Complete Training to other care providers, The trainer had lots of knowledge and personal experiences and could answer every question we asked”
Testimonial From a Hospice Setting
(Name Withheld by Request)
A hospice service delivering end-of-life care in a variety of settings.
Training Received
“We have used Complete Training for Level 3 Working in End-of-Life Care as well as Level 2 Understanding the Care and Management of Diabetes within our organisation.”
How the training helped our staff and organisation
“The qualification has boosted our staff skills and knowledge, enabling them to improve the quality of care that is delivered in our Hospice setting, as well as having a more in-depth understanding of End of Life Care — ensuring our patients are receiving the best possible care.”
What we found most valuable
“The website was very easy to navigate in deciding what courses were available to our needs. Once we had decided on the course, the process of signing up was very easy.
The staff had very quick access to their online coursework, with very clear instructions on how to navigate through their modules and submission dates.”
Impact on the quality of care we provide
“We have noticed a real improvement in staff ownership and commitment in their studies, enabling them to deliver outstanding care to our patients.”
Would we recommend Complete Training?
“I would highly recommend Complete Training as they provide very good qualifications and are very approachable as well as extremely supportive to our staff studying.
Karon has always been very approachable and supportive to all the staff in gaining their qualifications.”
What’s next?
Browse our training courses
Browse our Accredited Qualifications
Learn more about who we are and how we can help you achieve your goals.
Contact us about your training needs
Meet the team behind Complete Training