Privacy Policy

Scope of this Privacy Policy

This Privacy Policy pertains solely to the collection, use, and protection of your personal information when you visit and interact with our website: “complete.training”. It does not cover the processing of personal data that occurs through other channels, such as email, telephone, or in-person interactions related to learner enrolment, course delivery, assessment, or communication with awarding bodies. Information related to the processing of such data is provided through separate privacy notices and procedures made available to learners and partner organisations through those direct channels.

Introduction

At Complete Training, we are committed to protecting the privacy and rights of our learners and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website “complete.training”, in accordance with the General Data Protection Regulation (GDPR) and applicable UK data protection laws. By using our website, you agree to the terms outlined in this policy.

Who we are

Our company name is ‘Complete Training and Assessment Ltd’ (company no. 08550175). We are the data controller for the personal data processed through this website.

1. Information We Collect

1.1 Personal Information
When you fill out a contact form, we collect your name, email address, and the content of the message(s) you voluntarily submit. We only collect and process personal data where we have a lawful basis to do so, including your consent, a contractual necessity, or legal obligation.

1.2 Log Data
When you visit our website, our servers automatically record technical data such as your IP address, browser type, referral source, and pages accessed. This data helps us analyse trends, administer the site, and improve user experience. To the best of our knowledge, and with our Google Analytics GDPR settings configured, this data is not used in a way that can directly identify individual users.

2. Use of Information

2.1 Personal Information
We use the information you provide for the following purposes:

• Respond to your enquiries: If you contact us through our website, we will use your name, email address, and any other information you provide to respond to your query. This processing is based on our legitimate interests in providing customer service and addressing your requests.
• Improve our site and overall learner experience: We may analyse user interactions with our website to identify areas for improvement and optimize user experience. This processing is based on our legitimate interests in enhancing our website functionality and content.

We will always ensure that your data is processed lawfully, fairly, and transparently, and only for the specific purposes outlined in this policy.

2.2 Analytics and Cookies
Our website uses cookies – small text files placed on your device – to enhance your browsing experience, understand how our site is used, and improve its performance and security. We use both first-party cookies (necessary for the website to function) and third-party cookies (for analytics, understanding user interaction, and security).

You have control over the cookies we use. You can manage your cookie preferences at any time by clicking the ‘Cookie Settings’ button (found in the Cookie Policy page), which allows you to revisit the consent banner and change your settings or withdraw your consent. Additionally, most web browsers provide options to block and delete cookies. For detailed instructions on how to manage cookies in specific browsers, please refer to our dedicated Cookie Policy.

3. Embedded Content and Third Party Services

Our website may include embedded content (e.g., videos, images, articles) from other websites and utilizes third-party services like Google reCAPTCHA on our contact forms. This embedded content and these services behave in the same way as if you visited the other website or interacted with the service directly.

These third-party websites and services may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content or service, including tracking your interaction if you have an account with and are logged in to that website or service.  

Specifically regarding Google reCAPTCHA, please be aware that your use of the contact forms is subject to Google’s Privacy Policy and Terms of Use.

Please note that we do not control the privacy practices of these other websites and services and encourage you to review their respective privacy policies and terms of use.

4. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

• Enquiry Data: If you submit an enquiry through our website’s contact forms, the data you provide (including your name, email address, and the content of your message) will be retained for a maximum of 2 years. This allows us to have a record of past communications and enquiries for context and potential future interactions. 
• Log Data: Website log data, including IP addresses, browser type, referral source, and pages accessed, is also retained for 2 years. This data helps us analyse website trends, administer the site, and maintain security over time.

While we retain this data indefinitely for the reasons stated, you still have rights regarding your personal data, including the right to request access to and erasure of your data, as outlined in Section 6 (“Your Rights under GDPR”).

5. Data Security

We take the security of your data seriously. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. While we do our best to safeguard your information, no method of transmission over the internet is completely secure.

6. Third-Party Disclosures and Your Rights

6.1 Sharing with Trusted Providers
We do not sell or share your personal information with third parties for marketing purposes. However, we may share data with trusted service providers who support the operation of our website or training services. These providers are contractually obligated to keep your data secure and confidential.

6.2 Your Rights under GDPR
You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (in certain circumstances)
• Object to or restrict processing
• Request data portability

6.3 Exercising Your Rights under GDPR
To exercise any of the rights outlined in Section 6.2, please contact us using the details provided in Section 9 (“Contact Us”). Your request should clearly state which right you wish to exercise and provide us with enough information to verify your identity. This may include your full name, email address, and potentially further information as required to process your specific request. We will respond to your request without undue delay and in accordance with GDPR requirements, typically within one month of receipt. Please note that there may be limitations to these rights in certain circumstances, such as when we have a legal obligation to retain your data.

7. Right to Lodge a Complaint with the ICO

7.1. Your Right to Lodge a Complaint
If you have any concerns about how we process your personal data or if you believe that your data protection rights have been infringed, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO through their website: https://ico.org.uk/. We encourage you to contact us first using the details in Section 9 (“Contact Us”) so that we can try to address your concerns directly.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our services. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review the policy regularly.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us via our contact page.