At Complete Training, our team is made up of passionate professionals who bring a wealth of experience, specialist knowledge, and a shared commitment to high-quality education in Health and Social Care. Each team member brings their own unique expertise, whether through years of hands-on care experience, sector leadership, or developing and delivering accredited training.
Jo Oldfield
Director and Co-Founder / Complete Training
Jo Oldfield is one of Greater Manchester’s leading developers and deliverers of accredited care training courses. She specialises in making the learning of Health and Social Care training accessible and relevant to each person, the service they represent, and ultimately the needs of the end-user.
Jo is a published author of 6 books, and has a special personal and professional interest in the field of education for individuals with learning difficulties, highly regarded for her work in the fields of ADHD, Autism, complex mental health needs, age-related learning difficulties, transition services, and physical and sensory difficulties.
Follow the link to read Jo’s full profile…
Karon Goodman
Director and Co-Founder / Complete Training
Karon Goodman is an expert care qualifications and management qualifications assessor. She is highly successful and specialised in adapting assessment methods to help every individual achieve successful and meaningful completion of their awards.
With 20 years of experience managing the delivery of Care and Management qualifications, Karon has become sector-and-service renowned for her ability for assisting people who find traditional methods of assessment challenging.
Follow the link to read Karon’s full profile…
Carrie Parr
Trainer and Consultant
Carrie Parr is a highly experienced educator and consultant with over 28 years in the social care and education sectors. She specialises in training across Skills for Care mandatory standards, with expertise in neurodiversity, learning disabilities, dementia, safeguarding, PBS, and CQC compliance.
Educated to Master’s level and with a background in senior quality roles within further education, Carrie is passionate about raising standards and embedding person-centred care into every aspect of her training. Her sessions are known for being engaging, insightful, and grounded in the latest sector developments.
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Stephanie Austin
Trainer and Assessor
Stephanie Austin is a highly respected trainer and assessor specialising in Health and Social Care, First Aid, and workplace compliance. Known for her engaging, hands-on teaching style, she has been delivering accredited training across the UK since 2012.
Stephanie collaborates with NHS professionals and supports clients under Direct Payments and Personal Health Budgets, bringing a strong focus on safety, accuracy, and practical impact. She is also a former member of the Skills for Care PHB Steering Committee.
Follow the link to read Stephanie’s full profile…
Molly Pinder
Care Home Manager & Trainer
Molly Pinder is an experienced care home manager with over two decades of frontline and leadership experience in residential, nursing, and specialist care services. From her early career supporting adults with learning disabilities to managing complex elderly care settings, Molly brings a wealth of knowledge and a deep commitment to person-centred care.
A qualified trainer and assessor, Molly is passionate about empowering care staff through high-quality, relevant training. She’s known for her hands-on leadership style and her ability to inspire confidence and growth in others.
Follow the link to read Molly’s full profile…
Andre Gilfillan
Residential Care Specialist | Behaviour Support Trainer | Skills Tutor
Andre brings over 13 years of experience in the residential care sector, with a background that spans frontline support, leadership, and specialist training. He has spent the last eight years delivering behaviour support and physical intervention training, helping care teams manage challenging situations with confidence, empathy, and professionalism.
As a Skills Tutor for Level 4 and 5 Health & Social Care Diplomas, and the lead trainer for our Empower Programme in behaviour management, Andre is passionate about developing others and promoting safe, person-centred care. He’s also a qualified Regulation 44 Visitor and holds a Level 5 Diploma in Leadership and Management, bringing both hands-on insight and strategic oversight to everything he does.
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Matthew Schofield
Digital Developer
Matthew Schofield is a programmer and web developer with a passion for creating intuitive, accessible digital services. With experience across a range of platforms and technologies, he builds high-performing websites that connect people with the tools and information they need.
At Complete Training, Matthew applies his skills to support the care sector—designing digital systems that help providers navigate complex challenges and ensure access to vital training. He’s proud to play a part in improving standards through technology.
Follow the link to read Matthew’s full profile…