Diploma in Management Principles Level 3

Our Level 3 Diploma in Management (RQF) is an accredited qualification on which you will learn about a range of different topics. Some of these are mandatory, whilst others are optional and can be based around your role and the duties that you perform in the workplace.

This level 3 will provide you with the knowledge and skills needed to be a successful manager, covering competencies applicable to a wide range of contexts. You will learn about best practices of management, organisational planning, how to assess team performance and and how to manage and carry out every day and more complex management tasks

This is the stand-alone diploma, so no functional skills, end point assessment of off the job requirements

To achieve this qualification, you need to be working or volunteering in a management administration role.

The modules are a mix of theory and practical based, where the theory aspects are provided as a remote or face to face learning opportunity with assignments, workbooks and resources provided. The practical aspects will be observed in the workplace, and you will be supported by a specialist tutor.

Course Details

Qualification Name: Level 3 Diploma in Management (RQF)
Accreditation: iCQ OfQual recognised qualification
OfQual Qualification Accreditation Number (QAN): 601/3688/1
Average time to completion: 6 to 12 months

Course Content

Module 1 (Mandatory)

Manage team performance

Understand the management of team performance

  1. Explain the use of benchmarks in managing performance
  2. Explain a range of quality management techniques to manage team performance
  3. Describe constraints on the ability to amend priorities and plans

Be able to allocate and assure the quality of work

  1. Identify the strengths, competences and expertise of team members
  2. Allocate work on the basis of the strengths, competences and expertise of team members
  3. Identify areas for improvement in team members performance outputs and standards
  4. Amend priorities and plans to take account of changing circumstances
  5. Recommend changes to systems and processes to improve the quality of work

Be able to manage communications within a team

  1. Explain to team members the lines of communication and authority levels
  2. Communicate individual and team objectives, responsibilities and priorities
  3. Use communication methods that are appropriate to the topics, audience and timescales
  4. Provide support to team members when they need it
  5. Agree with team members a process for providing feedback on work progress and any issues arising
  6. Review the effectiveness of team communications and make improvements

Module 2 (Mandatory)

Principles of business

Understand business markets

  1. Explain the characteristics of different business markets
  2. Explain the nature of interactions between businesses within a market
  3. Explain how an organisations goals may be shaped by the market in which it operates
  4. Describe the legal obligations of a business

Understand business innovation and growth

  1. Define business innovation
  2. Explain the uses of models of business innovation
  3. Identify sources of support and guidance for business innovation
  4. Explain the process of product or service development
  5. Explain the benefits, risks and implications associated with innovation

Understand financial management

  1. Explain the importance of financial viability for an organisation
  2. Explain the consequences of poor financial management
  3. Explain different financial terminology

Understand business budgeting

  1. Explain the uses of a budget
  2. Explain how to manage a budget

Understand sales and marketing

  1. Explain the principles of marketing
  2. Explain a sales process
  3. Explain the features and uses of market research
  4. Explain the value of a brand to an organisation
  5. Explain the relationship between sales and marketing

Module 3 (Mandatory)

Principles of leadership and management

Understand the principles of effective decision making

  1. Explain the importance of defining the objectives, scope and success criteria of the decisions to be taken
  2. Assess the importance of analysing the potential impact of decision making
  3. Explain the importance of obtaining sufficient valid information to enable effective decision making
  4. Explain the importance of aligning decisions with business objectives, values and policies
  5. Explain how to validate information used in the decision making process
  6. Explain how to address issues that hamper the achievement of targets and quality standards

Understand leadership styles and models

  1. Explain the difference in the influence of managers and leaders on their teams
  2. Evaluate the suitability and impact of different leadership styles in different contexts
  3. Analyse theories and models of motivation and their application in the workplace

Understand the role, functions and processes of management

  1. Analyse a manager’s responsibilities for planning, coordinating and controlling work
  2. Explain how managers ensure that team objectives are met
  3. Explain how a manager’s role contributes to the achievement of an organisations vision, mission and objectives
  4. Analyse theories and models of management
  5. Explain how the application of management theories guide a manager’s actions
  6. Explain the operational constraints imposed by budgets

Understand performance measurement

  1. Explain the relationship between business objectives and performance measures
  2. Explain the features of a performance measurement system
  3. Explain how to set key performance indicators (KPIs)
  4. Explain the tools, processes and timetable for monitoring and reporting on business performance
  5. Explain the use of management accounts and management information systems in performance management
  6. Explain the distinction between outcomes and outputs

Module 4 (Mandatory)

Principles of people management

Understand the principles of workforce management

  1. Explain the relationship between Human Resources (HR) functions and other business functions
  2. Explain the purpose and process of workforce planning
  3. Explain how employment law affects an organisations HR and business policies and practices
  4. Evaluate the implications for an organisation of utilising different types of employment contracts
  5. Evaluate the implications for an individual of different types of employment contracts

Understand equality of opportunity, diversity and inclusion

  1. Explain an organisations responsibilities and liabilities under equality legislation
  2. Explain the benefits that effective equality of opportunity, diversity and inclusion policies bring to individuals and organisations
  3. Explain the language and behaviour that support commitments to equality of opportunity, diversity and inclusion
  4. Explain how to measure diversity within an organisation

Understand team building and dynamics

  1. Explain the difference between a group and a team
  2. Outline the characteristics of an effective team
  3. Explain the techniques of building a team
  4. Explain techniques to motivate team members
  5. Explain the importance of communicating targets and objectives to a team
  6. Examine theories of team development
  7. Explain common causes of conflict within a team
  8. Explain techniques to manage conflict within a team

Understand performance management

  1. Identify the characteristics of an effective performance management system
  2. Explain the uses of specific, measurable, achievable, realistic and time-bound (SMART) objectives and priorities
  3. Describe best practice in conducting appraisals
  4. Explain the factors to be taken into account when managing peoples wellbeing and performance
  5. Explain the importance of following disciplinary and grievance processes

Understand training and development

  1. Explain the benefits of employee development
  2. Explain the advantages and limitations of different types of training and development methods
  3. Explain the role of targets, objectives and feedback in employee development
  4. Explain how personal development plans support the training and development of individuals
  5. Explain how to make use of planned and unplanned learning opportunities to meet individuals preferred learning styles
  6. Explain how to support individuals learning and development

Understand reward and recognition

  1. Describe the components of total reward
  2. Analyse the relationship between motivation and reward
  3. Explain different types of pay structures
  4. Explain the risks involved in the management of reward schemes

Module 5 (Mandatory)

Manage personal and professional development

Be able to identify personal and professional development requirements

  1. Compare sources of information on professional development trends and their validity
  2. Identify trends and developments that influence the need for professional development
  3. Evaluate their own current and future personal and professional development needs relating to the role, the team and the organisation

Be able to fulfil a personal and professional development plan

  1. Evaluate the benefits of personal and professional development
  2. Explain the basis on which types of development actions are selected
  3. Identify current and future likely skills, knowledge and experience needs using skills gap analysis
  4. Agree a personal and professional development plan that is consistent with business needs and personal objectives
  5. Execute the plan within the agreed budget and timescale
  6. Take advantage of development opportunities made available by professional networks or professional bodies

Be able to maintain the relevance of a personal and professional development plan

  1. Explain how to set specific, measurable, achievable, realistic and time-bound (SMART) objectives
  2. Obtain feedback on performance from a range of valid sources
  3. Review progress toward personal and professional objectives
  4. Amend the personal and professional development plan in the light of feedback received from others

Module 6 (Optional)

Discipline and grievance management

Understand the principles supporting the management of discipline and grievance cases

  1. Explain the difference between a discipline case and a grievance case and the implications for their management
  2. Explain sources of advice and expertise on discipline and grievance
  3. Explain the legal obligations of employers and the rights of employees in relation to discipline and grievance cases
  4. Explain organisational procedures for the management of discipline and grievance cases
  5. Explain the communication techniques to be used in the management of discipline and grievance cases
  6. Explain the types of behaviours that are likely to result in disciplinary proceedings
  7. Explain the types of actions that are likely to lead to a grievance
  8. Explain how to carry out investigations into discipline and grievance cases
  9. Analyse the effect of well managed and poorly managed discipline and grievance cases
  10. Explain how the outcomes of discipline and grievance cases can be managed

Be able to manage a disciplinary case

  1. Inform an individual that they are subject to disciplinary proceedings within agreed timescales
  2. Explain to an individual the reasons why they are subject to disciplinary proceedings
  3. Provide evidence that supports the case for disciplinary proceedings
  4. Develop a case to support an individual who is subject to disciplinary proceedings
  5. Keep detailed and accurate records of agreements, actions and events for disciplinary cases
  6. Adhere to organisational policies and procedures, legal and ethical requirements when managing a disciplinary case

Be able to manage a grievance

  1. Identify the nature of a grievance
  2. Investigate the seriousness and potential implications of a grievance
  3. Adhere to organisational procedures when managing a grievance
  4. Evaluate the effectiveness of how a grievance has been managed
  5. Agree measures to prevent future reoccurrences of grievances

Module 7 (Optional)

Develop working relationships with stakeholders

Understand working relationships with stakeholders

  1. Analyse stakeholder mapping techniques
  2. Explain how influencing skills and techniques can be used to enhance the relationship with stakeholders
  3. Explain how expectation management and conflict resolution techniques are applied to stakeholder management
  4. Analyse the advantages and limitations of different types of stakeholder consultation
  5. Evaluate the risks and potential consequences of inadequate stakeholder consultation

Be able to determine the scope for collaboration with stakeholders

  1. Identify the stakeholders with whom relationships should be developed
  2. Explain the roles, responsibilities, interests and concerns of stakeholders
  3. Evaluate business areas that would benefit from collaboration with stakeholders
  4. Evaluate the scope for and limitations of collaborating with different types of stakeholder

Be able to develop productive working relationships with stakeholders

  1. Create a climate of mutual trust and respect by behaving openly and honestly
  2. Take account of the advice provided by stakeholders
  3. Minimise the potential for friction and conflict amongst stakeholders

Be able to evaluate relationships with stakeholders

  1. Monitor relationships and developments with stakeholders
  2. Address changes that may have an effect on stakeholder relationships
  3. Recommend improvements based on analyses of the effectiveness of stakeholder relationship

Module 8 (Optional)

Manage conflict within a team

Understand the principles of conflict management

  1. Evaluate the suitability of different methods of conflict management in different situations
  2. Describe the personal skills needed to deal with conflict between other people
  3. Analyse the potential consequences of unresolved conflict within a team
  4. Explain the role of external arbitration and conciliation in conflict resolution

Be able to reduce the potential for conflict within a team

  1. Communicate to team members their roles, responsibilities, objectives and expected standards of behaviour
  2. Explain to team members the constraints under which other colleagues work
  3. Review systems, processes, situations and structures that are likely to give rise to conflict in line with organisational procedures
  4. Take action to minimise the potential for conflict within the limits of their own authority
  5. Explain how team members’ personalities and cultural backgrounds may give rise to conflict

Be able to deal with conflict within a team

  1. Assess the seriousness of conflict and its potential impact
  2. Treat everyone involved with impartiality and sensitivity
  3. Decide a course of action that offers optimum benefits
  4. Explain the importance of engaging team members support for the agreed actions
  5. Communicate the actions to be taken to those who may be affected by it
  6. Adhere to organisational policies and procedures, legal and ethical requirements when dealing with conflict within a team

Module 9 (Optional)

Prepare for and support quality audits

Understand the principles underpinning the management of quality

  1. Analyse the principles of quality management
  2. Analyse the purpose and requirements of a range of quality standards
  3. Analyse the advantages and limitations of a range of quality techniques
  4. Assess how the management of quality contributes to the achievement of organisational objectives

Be able to prepare for quality audits

  1. Establish the quality requirements applicable to the work being audited
  2. Confirm that documentation is complete
  3. Confirm that any previously agreed actions have been implemented
  4. Make available information requested in advance by auditors

Be able to support quality audits

  1. Provide access to information on request within scope of the audit
  2. Agree actions and timescales with auditors that will remedy non-conformance or non-compliance
  3. Identify instances where business processes, quality standards and/or procedures could be improved
  4. Develop a quality improvement plan that addresses the issues raised

Module 10 (Optional)

Encourage learning and development

Understand the principles of learning and development

  1. Assess the role of continuous professional development (CPD) in identifying and meeting individuals learning and development for current and future business needs
  2. Analyse the advantages and limitations of different learning and development methods
  3. Explain how to identify individuals’ learning and development needs
  4. Evaluate the role of self-reflection in learning and development

Be able to support individuals’ learning and development

  1. Promote the benefits of learning to people in own area of responsibility
  2. Support individuals in identifying their current and likely future learning and development needs from a range of information sources
  3. Agree with individuals the learning activities to be undertaken, ensuring they are within agreed budgets and consistent with business needs
  4. Summarise agreed learning objectives, learning activities, review mechanisms and success criteria in a personal development plan
  5. Create an environment that encourages and promotes learning and development
  6. Provide opportunities for individuals to apply their developing competence in the workplace

Be able to evaluate individuals learning and development

  1. Analyse information from a range of sources on individuals’ performance and development
  2. Evaluate the effectiveness of different learning and development methods
  3. Agree revisions to personal development plans in the light of feedback

Module 11 (Optional)

Contribute to the improvement of business performance

Understand the principles of resolving business problems

  1. Explain the use of different problem-solving techniques
  2. Explain the organisational and legal constraints relating to problem-solving
  3. Describe the role of stakeholders in problem-solving
  4. Describe the steps in the business decision-making process
  5. Analyse the implications of adopting recommendations and implementing decisions to solve business problems

Understand improvement techniques and processes

  1. Describe the purpose and benefits of continuous improvement
  2. Analyse the features, use and constraints of different continuous improvement techniques and models
  3. Explain how to carry out a cost-benefit analysis
  4. Explain the importance of feedback from customers and other stakeholders in continuous improvement

Be able to solve problems in business

  1. Identify the nature, likely cause and implications of a problem
  2. Evaluate the scope and scale of a problem
  3. Analyse the possible courses of action that can be taken in response to a problem
  4. Use evidence to justify the approach to problem-solving
  5. Develop a plan and success criteria that are appropriate to the nature and scale of a problem
  6. Obtain approval to implement a solution to a problem
  7. Take action to resolve or mitigate a problem
  8. Evaluate the degree of success and scale of the implications of a solved problem

Be able to contribute to the improvement of activities

  1. Identify the nature, scope and scale of possible contributions to continuous improvement activities
  2. Measure changes achieved against existing baseline data
  3. Calculate performance measures relating to cost, quality and delivery
  4. Justify the case for adopting improvements identified with evidence
  5. Develop standard operating procedures and resource plans that are capable of implementing agreed changes

Enrolment and Delivery

Please use our enquiry form or contact us by telephone if you have any queries about this qualification or would like to express an interest to enrol onto this course. A member of our team will be happy to answer any questions, help to make sure this course is right for you and/or your staff team, and talk you through what is involved in enrolment and course completion.

Upon enrolment, you will be assigned a personal tutor who will assist you through achieving successful and meaningful completion of your award. All of the electronic resources, workbooks and assignments required for you to complete the course will be emailed to you for you to commence working with at a time of your convenience. Your tutor will work with you to set targets and milestones that are achievable for you and will check in with you regularly, providing assistance whenever necessary.

On successful completion of your award, your assessor will coordinate with the awarding body for the issuance of your certificate, which will be promptly delivered to you.


Including Assignment, Workbook and Resources:

The full cost of this qualification is £1100 per person which is duly invoiced at the point of enrolment.

Quality Assurance

This Level 3 Diploma in Management is accredited to the Regulated Qualification Framework (RQF), the new framework for creating and accrediting qualifications in England, Wales and Northern Ireland. The Office of Qualifications and Examinations Regulation (OfQual) regulates this qualification, examinations and assessments in England.

Complete Training is an approved registered centre with the OFQUAL regulated awarding organisation ‘I Can Qualify‘ (iCQ). All our qualifications are subject to both internal and external quality assurance processes to ensure we meet all of the awarding body specifications. All course materials are developed to meet the specific outcomes that make up the full qualification.

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