Diploma in Team Leading Level 2

Our Level 2 Diploma in Team Leading (RQF) is an accredited qualification tailored to equip you with the essential skills for effective team leadership. With a mix of mandatory and optional modules, the diploma is designed to fit your specific role and workplace duties.

Focused solely on team leadership, this diploma focusses on key areas such as team management, personal development, leadership principles, business acumen, and workplace communication. You’ll learn how to inspire and support team members, set SMART objectives, understand different leadership styles, and master effective communication techniques.

Specialist modules provide deeper insights into managing team and individual performance, leading meetings, contributing to business meetings, and delivering exceptional customer service. Throughout the program, a dedicated tutor will tailor the learning journey to meet your personal development goals.

Eligibility for this program requires current employment or volunteer work in an administrative role. Theoretical learning is delivered through remote or in-person sessions, alongside assignments and workbooks. Practical skills are honed and evaluated in your workplace, guided by a specialist tutor.

Upon completion, you’ll possess a comprehensive skill set and knowledge base crucial for successful team leadership roles, fortified by practical experience and theoretical understanding.

Course Details

Qualification Name: Level 2 Diploma in Team Leading (RQF)
Accreditation: iCQ OfQual recognised qualification
OfQual Qualification Accreditation Number (QAN): 601/3674/1
Average time to completion: 6 to 12 months

Course Content

Mandatory Units

  • Module 1 – Leading and Managing Teams: This module covers essential skills in team leadership and management, including engaging and supporting team members, communicating work objectives, managing team performance, and resolving team conflicts.
  • Module 2 – Personal Performance Management and Development: This module will explore how to set SMART objectives aligned with business needs, manage time effectively, identify personal development needs, create and fulfil a personal development plan, and share lessons learned with others.
  • Module 3 – Principles of Team Leadership: This module will provide an understanding of leadership styles, team dynamics, techniques for managing teams, change management, and team motivation to enhance leadership effectiveness.
  • Module 4 – Business Understanding: This module delves into organisational structures, the business environment, principles of business planning and finance, business reporting, and management responsibilities and accountabilities.
  • Module 5 – Workplace Communication: This module will help you to grasp principles and techniques of communication, both verbal and written, including methods to ensure accuracy, clarity, and effective delivery of work-related information.

Optional Units

  • Module 6 – Team Performance Management: This module focuses on managing team performance through benchmarking, quality management techniques, allocating work effectively, managing team communications, and recommending improvements.
  • Module 7 – Individual Performance Management: This module covers understanding and managing underperformance, setting SMART objectives, providing support and motivation, monitoring progress, and adhering to organisational policies and legal requirements.
  • Module 8 – Chairing and Leading Meetings: This module explores how to prepare for and lead meetings effectively, manage agendas, facilitate participation, and handle post-meeting tasks such as documentation, actions, and evaluation.
  • Module 9 – Contributing to Business Meetings: This module focuses on preparing for meetings, active participation, making constructive contributions, summarising actions, and reflecting on personal contributions post-meeting.
  • Module 10 – Customer Service Delivery: This module includes customer needs and expectations, maintaining brand standards, preparing to deal with customers, providing quality service, and supporting improvements in service delivery.

Enrolment and Delivery

Please use our enquiry form or contact us by telephone if you have any queries about this qualification or would like to express an interest to enrol onto this course. A member of our team will be happy to answer any questions, help to make sure this course is right for you and/or your staff team, and talk you through what is involved in enrolment and course completion.

Upon enrolment, you will be assigned a personal tutor who will assist you through achieving successful and meaningful completion of your award. All of the electronic resources, workbooks and assignments required for you to complete the course will be emailed to you for you to commence working with at a time of your convenience. Your tutor will work with you to set targets and milestones that are achievable for you and will check in with you regularly, providing assistance whenever necessary.

On successful completion of your award, your assessor will coordinate with the awarding body for the issuance of your certificates, which will be promptly delivered to you.


Including Assignment, Workbook and Resources:

The full cost of this qualification is £850 per person which is duly invoiced at the point of enrolment.

Upon completion and certification of this qualification, the certificate(s) for you/your staff members will be sent to you.

Quality Assurance

This Level 2 Diploma in Team Leading is accredited to the Regulated Qualification Framework (RQF), the new framework for creating and accrediting qualifications in England, Wales and Northern Ireland. The Office of Qualifications and Examinations Regulation (OfQual) regulates this qualification, examinations and assessments in England.

Complete Training is an approved registered centre with the OFQUAL regulated awarding organisation ‘I Can Qualify‘ (iCQ). All our qualifications are subject to both internal and external quality assurance processes to ensure we meet all of the awarding body specifications. All course materials are developed to meet the specific outcomes that make up the full qualification.

Enquiry Form

At Complete Training, we understand that choosing the right training provider is an important decision, and we’re here to support you every step of the way. Your enquiry is important to us, and we want you to feel completely at ease reaching out to us.

Rest assured, there’s absolutely no pressure here. Feel free to ask us anything. We’re here to provide you with the information you need, without any obligation to commit.

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