Diploma in Business Administration Level 4

Our Level 4 NVQ Diploma in Business Administration (RQF) is an accredited qualification designed to equip you with the essential skills needed for effective leadership in business administration. This course integrates theoretical knowledge with practical application, empowering you to excel in diverse administrative scenarios.

Structured around both Mandatory and Optional units, the curriculum is tailored to your specific role and responsibilities, ensuring relevance and applicability. Under the guidance of a dedicated tutor, you’ll embark on a personalised educational journey aimed at enhancing your capabilities in office operations management, resource allocation, budget negotiation, and problem-solving.

Exclusively focused on business administration, this diploma bypasses functional skills evaluations and off-the-job training, allowing you to focus solely on mastering the intricacies of your field. To qualify for this program, active engagement in a managerial administration role is required.

The course encompasses theoretical lessons complemented by practical workplace observations, facilitated by experienced tutors. Mandatory units delve into administrative problem-solving, management of administrative functions, personal and professional growth management, and business communication enhancement. Optional units offer additional growth opportunities in areas such as information systems management, office facilities oversight, event organisation, team performance management, customer service advocacy, and procurement understanding.

Upon completion, you’ll emerge with a solid understanding of various business administration facets, poised to lead effectively and contribute significantly to the success of your organisation.

Course Details

Qualification Name: Level 4 NVQ Diploma in Business Administration (RQF)
Accreditation: iCQ OfQual recognised qualification
OfQual Qualification Accreditation Number (QAN): 601/3706/X
Average time to completion: 6 to 18 months

Course Content

Mandatory Units

  • Module 1 (Mandatory) – Administrative Problem Resolution: This module covers understanding, identifying, and resolving administrative problems. It includes assessing information effectiveness, applying risk management, selecting strategies, and evaluating solutions while adhering to organisational policies.
  • Module 2 (Mandatory) – Administrative Function Management: This module captures the management of administrative functions, including setting objectives, managing workflows, and evaluating service effectiveness. It involves understanding organisational impacts, budget constraints, and stakeholder feedback while maintaining compliance with policies.
  • Module 3 (Mandatory) – Personal & Professional Development Management: This module helps in identifying and fulfilling personal and professional development needs. It involves evaluating trends, creating development plans, executing them within constraints, and maintaining relevance through feedback and adjustments.
  • Module 4 (Mandatory) – Business Communication: This module covers written and verbal communication essentials, including communication models, selecting appropriate media, ensuring clarity, and overcoming barriers. It also involves adhering to conventions and meeting deadlines.

Optional Units

  • Module 5 – Information Systems Management: This module includes managing information systems, setting up processes, managing resources, and evaluating effectiveness while complying with legal and ethical standards.
  • Module 6 – Office Facility Management: This module focuses on establishing and maintaining effective office management procedures, managing resources, and ensuring a productive work environment while meeting organisational standards.
  • Module 7 – Event Management: This module covers event planning, execution, and follow-up as well as involving understanding objectives, managing resources, responding to changes, and ensuring compliance while delivering excellent customer service.
  • Module 8 – Team Performance Management: This module addresses understanding performance benchmarks, allocating work, managing communications, and recommending improvements to enhance team performance within organisational guidelines.
  • Module 9 – Customer Service Advocacy: This module evaluates customer service importance, the identification of improvement areas, how to champion customer service and ensure delivery meets agreed standards.
  • Module 10 – Individual Performance Management: This module covers underperformance management, objective setting, motivation techniques, and monitoring progress, this module ensures individuals’ performance aligns with organisational goals.
  • Module 11 – Procurement Practices: This module will help you identify procurement requirements, select suppliers, and buy products/services while considering cost-effectiveness, ethical, and legal aspects.
  • Module 12 – Recruitment, Selection, and Induction: This module focuses on understanding recruitment principles, planning, selection methods, and induction processes to effectively onboard new staff while ensuring compliance with legal and ethical standards.

Enrolment and Delivery

Please use our enquiry form or contact us by telephone if you have any queries about this qualification or would like to express an interest to enrol onto this course. A member of our team will be happy to answer any questions, help to make sure this course is right for you and/or your staff team, and talk you through what is involved in enrolment and course completion.

Upon enrolment, you will be assigned a personal tutor who will assist you through achieving successful and meaningful completion of your award. All of the electronic resources, workbooks and assignments required for you to complete the course will be emailed to you for you to commence working with at a time of your convenience. Your tutor will work with you to set targets and milestones that are achievable for you and will check in with you regularly, providing assistance whenever necessary.

On successful completion of your award, your assessor will coordinate with the awarding body for the issuance of your certificates, which will be promptly delivered to you.


Including Assignment, Workbook and Resources:

The full cost of this qualification is £1200 per person which is duly invoiced at the point of enrolment.

Upon completion and certification of this qualification, the certificate(s) for you/your staff members will be sent to you.

Quality Assurance

This Level 4 NVQ Diploma in Business Administration is accredited to the Regulated Qualification Framework (RQF), the new framework for creating and accrediting qualifications in England, Wales and Northern Ireland. The Office of Qualifications and Examinations Regulation (OfQual) regulates this qualification, examinations and assessments in England.

Complete Training is an approved registered centre with the OFQUAL regulated awarding organisation ‘I Can Qualify‘ (iCQ). All our qualifications are subject to both internal and external quality assurance processes to ensure we meet all of the awarding body specifications. All course materials are developed to meet the specific outcomes that make up the full qualification.

Enquiry Form

At Complete Training, we understand that choosing the right training provider is an important decision, and we’re here to support you every step of the way. Your enquiry is important to us, and we want you to feel completely at ease reaching out to us.

Rest assured, there’s absolutely no pressure here. Feel free to ask us anything. We’re here to provide you with the information you need, without any obligation to commit.

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