Diploma in Business Administration Level 2

Our Level 2 Diploma in Business Administration (RQF) is an accredited qualification designed to equip you with essential knowledge and skills crucial for success in various business administration roles. Whether it involves managing information, creating documents, or enhancing communication skills, this diploma provides a solid foundation suitable for a range of workplace environments.

Key elements of the program include understanding employer organisations, effective business communication, personal performance and development management, and building productive working relationships. This includes comprehending organisational structures, developing communication strategies, handling administrative duties, pursuing personal development objectives, and promoting teamwork.

Tailored for individuals already active in administrative capacities, whether employed or volunteering, this qualification offers an opportunity to expand skills and enhance professional presence. The curriculum blends theoretical instruction with practical application, featuring both online and in-person teaching, complemented by workplace observations.

Upon completion, you will have gained valuable competencies and insights into business administration, ready to improve your performance in current roles and future endeavours.

Course Details

Qualification Name: Level 2 Diploma in Business Administration (RQF)
Accreditation: iCQ OfQual recognised qualification
OfQual Qualification Accreditation Number (QAN): 601/3704/6
Average time to completion: 6 to 12 months

Course Content

Mandatory Units

  • Module 1 – Understanding Employer Organisations: This module delves into organisational structures, exploring differences between private, public, and voluntary sectors, while also examining various legal structures. You will gain insights into internal and external organisational influences and the significance of adapting to changes in the business environment.
  • Module 2 – Business Communication: This module emphasises the importance of clarity, accuracy, and appropriateness in communication methods. You will learn to tailor your communication to different audiences, the importance of proper grammar and tone.
  • Module 3 – Administrative Services Principles: This module explores the essentials of managing meetings, travel arrangements, diary systems, office equipment usage, and mail services within a business environment.
  • Module 4 – Personal Performance and Development Management: This module provides guidance in setting SMART objectives aligned with business needs, managing time effectively, and identifying personal development areas. You will learn to create and fulfil personal development plans, utilising formal and informal learning opportunities to enhance your skills.
  • Module 5 – Building Working Relationships: This module highlights the benefits of constructive feedback, conflict resolution techniques, and maintaining transparent communication. You will also learn to recognise and respect colleagues’ contributions while resolving issues collaboratively.
  • Module 6 – Business Document Production and Information Management Principles: This unit explores the preparation, distribution, and management of business documents, including ICT usage, version control, and legal considerations. This also covers the importance of efficient information storage and retrieval systems within organisations.

Optional Units

  • Module 7 – Recruitment and Selection Administration: This module covers the administrative aspects of recruitment and selection processes, including job advertising, applicant management, and pre-employment checks. You will learn how to adhere to confidentiality and data protection requirements while ensuring procedural compliance.
  • Module 8 – Reception Services Provision: This module emphasises welcoming visitors, managing telephone calls, and maintaining a tidy reception area. You will learn about the importance of organisational representation, communication, and adherence to health and safety protocols.
  • Module 9 – Administrative Support for Meetings: This module captures the essentials of meeting administration, including venue booking, document preparation, and attendee coordination. You will gain insights into supporting meeting logistics, ensuring equipment functionality, and distributing meeting records promptly.
  • Module 10 – Information Storage and Retrieval: This module covers information storage systems, legal requirements, and retrieval procedures. You will learn how to gather, store, and retrieve information efficiently, adhering to organisational policies and ethical standards.

Enrolment and Delivery

Please use our enquiry form or contact us by telephone if you have any queries about this qualification or would like to express an interest to enrol onto this course. A member of our team will be happy to answer any questions, help to make sure this course is right for you and/or your staff team, and talk you through what is involved in enrolment and course completion.

Upon enrolment, you will be assigned a personal tutor who will assist you through achieving successful and meaningful completion of your award. All of the electronic resources, workbooks and assignments required for you to complete the course will be emailed to you for you to commence working with at a time of your convenience. Your tutor will work with you to set targets and milestones that are achievable for you and will check in with you regularly, providing assistance whenever necessary.

On successful completion of your award, your assessor will coordinate with the awarding body for the issuance of your certificates, which will be promptly delivered to you.


Including Assignment, Workbook and Resources:

The full cost of this qualification is £850 per person which is duly invoiced at the point of enrolment.

Upon completion and certification of this qualification, the certificate(s) for you/your staff members will be sent to you.

Quality Assurance

This Level 2 Diploma in Business Administration is accredited to the Regulated Qualification Framework (RQF), the new framework for creating and accrediting qualifications in England, Wales and Northern Ireland. The Office of Qualifications and Examinations Regulation (OfQual) regulates this qualification, examinations and assessments in England.

Complete Training is an approved registered centre with the OFQUAL regulated awarding organisation ‘I Can Qualify‘ (iCQ). All our qualifications are subject to both internal and external quality assurance processes to ensure we meet all of the awarding body specifications. All course materials are developed to meet the specific outcomes that make up the full qualification.

Enquiry Form

At Complete Training, we understand that choosing the right training provider is an important decision, and we’re here to support you every step of the way. Your enquiry is important to us, and we want you to feel completely at ease reaching out to us.

Rest assured, there’s absolutely no pressure here. Feel free to ask us anything. We’re here to provide you with the information you need, without any obligation to commit.

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