Diploma in Business Administration Level 2

Module 1 (Mandatory)

Understand employer organisations

Understand organisational structures

1. Explain the differences between the private sector, public sector and voluntary sector
2. Explain the functions of different organisational structures
3. Describe the features of different types of legal structures for organisations

Understand the organisational environment

1. Describe the internal and external influences on organisations
2. Explain the use of different models of analysis in understanding the organisational environment
3. Explain why change in the business environment is important

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Module 2 (Mandatory)

Communication in a business environment

Understand the requirements of written and verbal business communication

1. Explain why different communication methods are used in the business environment
2. Describe the communication requirements of different audiences
3. Explain the importance of using correct grammar, sentence structure, punctuation, spelling and conventions in business communications
4. Explain the importance of using appropriate body language and tone of voice when communicating verbally

Be able to produce written business communications

1. Identify the nature, purpose, audience and use of the information to be communicated
2. Use communication channels that are appropriate to the information to be communicated and the audience
3. Present information in the format that meets the brief
4. Adhere to agreed business communication conventions and degree of formality of expression when producing documents
5. Produce business communications that are clear, accurate and correct
6. Meet agreed deadlines in communicating with others

Be able to communicate verbally in business environments

1. Identify the nature, purpose, recipient/s and intended use of the information to be communicated
2. Use language that is appropriate for the recipients needs
3. Use body language and tone of voice to reinforce messages
4. Identify the meaning and implications of information that is communicated verbally
5. Confirm that a recipient has understood correctly what has been communicated
6. Respond in a way that is appropriate to the situation and in accordance with organisational policies and standards

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Module 3 (Mandatory)

Principles of providing administrative services

Understand the organisation and administration of meetings

1. Describe the features of different types of meetings
2. Outline the different ways of providing administrative support for meetings
3. Explain the steps involved in organising meetings

Understand the organisation of travel and accommodation

1. Describe the features of different types of business travel and accommodation
2. Explain the purpose of confirming instructions and requirements for business travel and accommodation
3. Explain the purpose of keeping records of business travel and accommodation

Understand how to manage diary systems

1. Describe the features of hard copy and electronic diary systems
2. Explain the purpose of using diary systems to plan and co-ordinate activities and resources
3. Describe the types of information needed to manage a diary system
4. Explain the importance of obtaining correct information when making diary entries

Understand how to use office equipment

1. Describe different types of office equipment
2. Explain the uses of different types of office equipment
3. Describe factors to be considered when selecting office equipment to complete tasks
4. Describe how to keep waste to a minimum when using office equipment

Understand the use of mail services in a business context

1. Describe the types of mail services used in business organisations
2. Explain the need for different types of mail services
3. Explain the factors to be considered when selecting mail services
4. Explain the factors to be taken into account when choosing postage methods

Understand customer service in a business environment

1. Describe different types of customers
2. Describe the impact of their own behaviour on a customer
3. Explain the impact of poor customer service

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Module 4 (Mandatory)

Manage personal performance and development

Be able to manage personal performance

1. Agree specific, measurable, achievable, realistic, and time-bound (SMART) objectives that align with business needs with line manager
2. Agree criteria for measuring progress and achievement with line manager
3. Complete tasks to agreed timescales and quality standards
4. Report problems beyond their own level of competence and authority to the appropriate person
5. Take action needed to resolve any problems with personal performance

Be able to manage their own time and workload

1. Plan and manage workloads and priorities using time management tools and techniques
2. Take action to minimise distractions that are likely to limit the effective management of time and the achievement of objectives
3. Explain the benefits of achieving an acceptable work-life balance

Be able to identify their own development needs

1. Identify organisational policies relating to personal development
2. Explain the need to maintain a positive attitude to feedback on performance
3. Explain the potential business benefits of personal development
4. Identify their own preferred learning style(s)
5. Identify their own development needs from analyses of the role, personal and team objectives
6. Use feedback from others to identify their own development needs
7. Agree specific, measurable, achievable, realistic and time-bound (SMART) development objectives that align with organisational and personal needs

Be able to fulfil a personal development plan

1. Agree a personal development plan that specifies actions, methods, resources, timescales and review mechanisms
2. Make use of formal development opportunities that are consistent with business needs
3. Use informal learning opportunities that contribute to the achievement of personal development objectives
4. Review progress against agreed objectives and amend plans accordingly
5. Share lessons learned with others using agreed communication methods

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Module 5 (Mandatory)

Develop working relationships with colleagues

Understand the principles of effective team working

1. Outline the benefits of effective team working
2. Describe how to give feedback constructively
3. Explain conflict management techniques that may be used to resolve team conflicts
4. Explain the importance of giving team members the opportunity to discuss work progress and any issues arising
5. Explain the importance of warning colleagues of problems and changes that may affect them

Be able to maintain effective working relationships with colleagues

1. Recognise the contribution of colleagues to the achievement of team objectives
2. Treat colleagues with respect, fairness and courtesy
3. Fulfil agreements made with colleagues
4. Provide support and constructive feedback to colleagues

Be able to collaborate with colleagues to resolve problems

1. Take others viewpoints into account when making decisions
2. Take ownership of problems within own level of authority
3. Take action to minimise disruption to business activities within their own level of authority
4. Resolve problems within their own level of authority and agreed contribution

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Module 6 (Mandatory)

Principles of business document production and information management

Understand how to prepare business documents

1. Describe different types of business documents that may be produced and the format to be followed for each
2. Explain the use of different types of information communication technology (ICT) for document production
3. Explain the reasons for agreeing the use, content, layout, quality standards and deadlines for document production
4. Explain the importance of document version control and authorisation
5. Explain how the requirements of security, data protection, copyright and intellectual property legislation may affect the production of business documents
6. Explain how to check the accuracy of business documents

Understand the distribution of business documents

1. Explain how the requirements of security, data protection, copyright and intellectual property legislation may affect the distribution and storage of business documents
2. Describe different types of distribution channels

Understand how information is managed in business organisations

1. Describe the types of information found in business organisations
2. Explain the need for safe storage and efficient retrieval of information
3. Describe the features of different types of systems used for storage and retrieval of information
4. Describe the legal requirements for storing business information

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Module 7 (Optional)

Administer the recruitment and selection process

Understand the recruitment and selection process

1. Explain the different administrative requirements of internal and external recruitment
2. Describe the uses of a job description and a person specification
3. Explain the administrative requirements of different methods of selection
4. Explain the requirements of different pre-employment checks to be carried out
5. Explain what information needs to be communicated to successful and unsuccessful applicants at each stage of the recruitment and selection process
6. Explain the requirements of confidentiality, data protection and system security

Be able to administer the recruitment process

1. Check that the job or role details are correct and are in accordance with the brief
2. Place job advertisements in the agreed media in accordance with the timescales
3. Record applicant responses within the timescale
4. Provide requested information to applicants in accordance with organisational policies and procedures
5. Adhere to organisational policies and procedures, legal and ethical requirements

Be able to administer the selection process

1. Invite shortlisted applicants to participate in the selection process in accordance with organisational procedures
2. Co-ordinate selection arrangements in accordance with the brief
3. Carry out agreed pre-employment checks within the agreed timescale
4. Inform applicants of the outcome of their application in accordance with organisational policies and procedures
5. Keep selection records up to date

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Module 8 (Optional)

Provide reception services

Understand reception services

1. Explain the receptionist’s role in representing an organisation
2. Explain an organisations structure and lines of communication
3. Describe an organisations standards of presentation
4. Explain the health, safety and security implications of visitors to a building
5. Explain how to deal with challenging people

Be able to provide a reception service

1. Welcome visitors in accordance with organisational standards
2. Direct visitors to the person they are visiting in accordance with organisational standards
3. Record visitors’ arrivals and departures in accordance with organisational procedures
4. Provide advice and accurate information within organisational guidelines on confidentiality
5. Keep the reception area tidy and materials up to date
6. Answer and deal with telephone calls within organisational standards
7. Adhere to organisational procedures on entry, security, health and safety

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Module 9 (Optional)

Provide administrative support for meetings

Understand the administration of meetings

1. Describe the purpose of the meeting and who needs to attend
2. Explain why it is important to have a minimum number of attendees for a meeting
3. Explain ways to achieve maximum attendance at meetings
4. Explain the access, health, safety and security requirements relating to meetings
5. Describe how to set up the resources needed for a meeting
6. Explain the responsibilities of the meeting chair and meeting secretary
7. Explain the difference between formal and informal meetings
8. Explain the legal implications of formal meetings

Be able to make administrative preparations for meetings

1. Book meeting venue, resources, and facilities in accordance with the brief
2. Collate documents needed for a meeting
3. Distribute meeting invitations, documents and other meeting-related requirements within the timescale
4. Confirm meeting attendees and any special requirements

Be able to support the administration of meetings

1. Take action to ensure that the equipment allocated for use at a meeting function correctly
2. Provide support to meetings in accordance with requests
3. Ensure the venue is restored to the required conditions after the meeting
4. Distribute meeting records promptly to the agreed distribution list
5. Carry out any follow-up actions in accordance with the brief

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Module 10 (Optional)

Store and retrieve information

Understand information storage and retrieval

1. Describe systems and procedures for storing and retrieving information
2. Outline legal and organisational requirements for information security and retention
3. Explain how to create filing systems to facilitate information identification and retrieval
4. Explain how to use different search techniques to locate and retrieve information
5. Describe what to do when problems arise when storing or retrieving information

Be able to gather and store information

1. Gather the information required within the agreed timescale
2. Store files and folders in accordance with organisational procedures
3. Store information in approved locations
4. Adhere to organisational policies and procedures, legal and ethical requirements

Be able to retrieve information

1. Confirm information to be retrieved and its intended use
2. Retrieve the required information within the agreed timescale

Please use our enquiry form or contact us by telephone if you have any queries about this qualification or would like to express an interest to enrol onto this course. A member of our team will be happy to answer any questions, help to make sure this course is right for you and/or your staff team, and talk you through what is involved in enrolment and course completion.

Upon enrolment, you will be assigned a personal tutor who will assist you through achieving successful and meaningful completion of your award. All of the electronic resources, workbooks and assignments required for you to complete the course will be emailed to you for you to commence working with at a time of your convenience. Your tutor will work with you to set targets and milestones that are achievable for you and will check in with you regularly, providing assistance whenever necessary.

On successful completion of your award, your assessor will coordinate with the awarding body for the issuance of your certificate, which will be promptly delivered to you.

Including Assignment, Workbook and Resources:

The full cost of this qualification is £850 per person which is duly invoiced at the point of enrolment.