Our Communication Training course is designed to equip care staff with the essential skills and knowledge to communicate effectively with individuals in care, fostering trust, understanding, and meaningful engagement. Through this face-to-face training, your team will learn to address communication barriers, adapt to individual preferences, and uphold confidentiality, contributing to a respectful and person-centred care environment.
While communication skills are integrated into all of our training courses, this standalone training offers a focused and comprehensive approach to mastering this critical competency.
This course is ideal for care staff and teams working in residential, supported living, day service, or community-based care settings who wish to enhance their communication practices and improve outcomes for individuals in their care.
Course Description
Our Communication Training course provides care staff with essential strategies and practical techniques to enhance their communication skills. By completing this course, your staff will gain the ability to:
- Understand the Foundations of Communication
Define communication, including its forms (nonverbal, verbal, written, visual) and the importance of rapport-building, trust, and adapting to individual preferences. - Practice Effective Communication Skills
Learn principles of effective communication, such as active listening and visual aids, while maintaining accuracy and clarity in multi-disciplinary contexts. - Overcome Communication Barriers
Identify and address challenges like sensory loss, cultural diversity, language barriers, and other complexities using person-centred strategies. - Navigate Sensitive and Challenging Scenarios
Handle challenging situations and sensitive topics with empathy, de-escalation techniques, and communication tailored to individual needs. - Deliver Person-Centred Communication
Foster person-centred services by valuing individuals’ thoughts, preferences, and feedback to build trust and inclusivity.
Compliance and Quality Assurance
Our Communication Training course aligns with recognised frameworks to ensure the highest standards of care, professionalism, and compliance:
- Care Quality Commission (CQC) Single Assessment Framework
This framework ensures that our training supports safe, effective, and person-centred care while promoting best practices and regulatory compliance. It reflects our commitment to helping your organisation meet CQC standards and maintain credibility in care delivery. Learn more (opens in a new tab). - Core Capabilities Framework for Supporting People with a Learning Disability
We integrate the principles of this framework to equip care staff with the skills to meet the needs of individuals with learning disabilities. This ensures compassionate and person-centred approaches that foster inclusion, independence, and improved quality of life. Learn More (opens in a new tab). - Core Capabilities Framework for Supporting Autistic People
Our training incorporates this framework to help care staff deliver respectful, effective, and tailored support to autistic individuals. By focusing on strengths-based care, we promote wellbeing, autonomy, and inclusion for those on the autism spectrum. Learn more (opens in a new tab). - Skills for Care Statutory and Mandatory Training Guidelines
Our training integrates the key learning outcomes outlined in Skills for Care’s statutory and mandatory training guidelines. This ensures your staff are equipped with the essential knowledge and competencies required to deliver safe, effective, and compliant care. Learn more (opens in a new tab).
Why Compliance and Quality matter:
- Compliance with Regulatory Standards: Training content is developed in line with CQC and other relevant frameworks, helping your organisation maintain compliance and demonstrate excellence.
- Promoting Best Practices: Framework-aligned training ensures your team applies evidence-based methods, fostering a culture of professionalism and respect.
- Continuous Improvement: We embrace the principles of continuous improvement encouraged by these frameworks, incorporating them into our training to promote reflective practice and ongoing development.
Delivery of the Training
This course will be delivered by an expert trainer in this field at a date and time of your choosing. Training can be hosted at our own premises, which can comfortably accommodate up to 12 individuals, or at your own premises if feasible and required. We are flexible on start times to help accommodate all shift patterns, including evenings and weekends.
Customisation and Relevance: We can adapt the content of this training to include your organisation’s core values, mission, policies, and procedures. By incorporating examples of documents used within your organisation, we ensure that the training is relevant and clear to your staff.
Expertise and Support: Delivered by expert trainers with extensive experience in the field, our courses provide comprehensive knowledge and skills to your team. To help your team stay updated and compliant, we can provide additional refresher courses designed to ensure that staff remain proficient in best practices. These refresher courses can be scheduled as needed to maintain high standards of care.
Please use our enquiry form or contact us by telephone if you have any queries about this training course or would like to express an interest to schedule your training. A member of our team will be happy to answer any questions.
Course Materials and Certification
All course materials will be provided, and refreshments are included. Certificates will be issued upon completion of the course, and you will receive copies of completed evaluation forms for your records.
Our Facilities
- Disability access building
- Ground flood training facilities (at request)
- Comfortable classroom lecture/study environment
- Toilet & Washrooms inc. disabled access
- Refreshments provided
- Location: Our training centre is based in Middleton, Manchester, UK. For precise directions, click here to view us on Google Maps (opens in a new tab)
Pricing and Duration
- Time required: Half a day
- Accommodates: Up to 12 people
- Price: £275
Suggested Refresher Frequency
To ensure ongoing competence and performance:
- Monitor and assess staff performance regularly.
- Evaluate knowledge and skills at least annually.
- Schedule refresher training every 2 years or as new needs arise.
Benefits of Our Training
Why Choose Us?
- Expert Trainers: Learn from experienced professionals who are passionate about care.
- Comprehensive Content: Our training covers all essential aspects of each topic, ensuring your staff are well-prepared to provide high-quality care and support in their specific area of practice.
- Quality Assurance: Our courses meet the highest standards, ensuring compliance with all relevant frameworks, guidelines, and legislation specific to each course, including Skills for Care recommendations and CQC standards.
- Flexible Delivery: Choose from face-to-face sessions at our training centre or your premises, with training available at times to suit all shift patterns.
- Customisable Training: Tailor the course to reflect your organisation’s unique values and requirements.
- Refresher Courses: We offer refresher courses to keep your team proficient in up-to-date and best practices.
Frequently Asked Questions (FAQ)
- What is Communication Training, and why is it important?
Communication Training equips care staff with the essential skills to communicate effectively, fostering trust, understanding, and meaningful engagement with individuals in care. This training helps staff address barriers to communication, adapt to individual needs, and deliver respectful, person-centred care.
- Who should take the Communication Training course?
This course is ideal for care staff and teams working in residential, supported living, day service, or community-based care settings who want to enhance their communication practices and improve outcomes for individuals in their care.
- What will I learn in the Communication Training course?
Participants will learn how to practice effective communication, overcome communication barriers, handle challenging scenarios with empathy, support diverse needs, and deliver person-centred communication tailored to individual preferences and circumstances.
- How long is the Communication Training course?
The Communication Training course lasts for half a day, providing a focused and comprehensive approach to mastering communication skills.
- Can the Communication Training be customised to meet our organisation’s needs?
Yes, the course content can be tailored to reflect your organisation’s values, mission, policies, and specific procedures. We can include examples from your organisation’s practices to make the training directly relevant to your team.
- Do you offer any follow-up or refresher training?
Yes, refresher training is available to ensure your team stays updated with best practices and complies with evolving standards. We recommend scheduling refresher training at least every two years or as new needs arise.
- Where can the Communication Training be delivered?
Training can be delivered face-to-face at our training centre in Middleton, Manchester, or at your premises. We are flexible with delivery times to accommodate all shift patterns, including evenings and weekends.
- What is the maximum number of participants in a training session?
Our face-to-face Communication Training sessions can accommodate up to 12 participants to ensure interactive learning and a high-quality experience.
- Will I receive a certificate after completing the Communication Training?
Yes, certificates will be issued upon completion of the course, demonstrating your team’s commitment to professional development and compliance with training standards.
- How often should my team refresh their Communication Training?
We recommend refreshing Communication Training every two years to maintain competence, align with evolving best practices, and address emerging needs in care practice.
Enquiry Form
At Complete Training, we understand that choosing the right training provider is an important decision, and we’re here to support you every step of the way. Your enquiry is important to us, and we want you to feel completely at ease reaching out to us.
Rest assured, there’s absolutely no pressure here. Feel free to ask us anything. We’re here to provide you with the information you need, without any obligation to commit.
