Core and Mandatory Training Guidance

Are you unsure about how and when learning and skills training should be undertaken or refreshed?

We have compiled the resource below for you using the most up to date guidance as developed by ‘Skills For Care‘ and partners. The guidance is based on a review of legislation, guidelines, statutory guidance, standards and recommendations.

N.B. The information below is provided here as accurate as of 1st August 2021, and will undergo repeat 6 monthly review and updates.

Contents & Courses

Details

Assisting and Moving People

Minimum learning Outcomes:

Will be dependent on the workers role and responsibilities and appropriate training should be provided to enable the worker to:

  • be able to move and position an individual safely.
  • use equipment which may be required.
  • understand current legislation, national guidelines, policies, procedures and protocols in relation to moving and positioning individuals.
  • understand anatomy and physiology in relation to moving and positioning individuals.
  • be able to minimise risk before moving and positioning individuals.
  • know when to seek advice and/or assistance from others when moving and positioning an individual.

Links to: CQC key lines of enquiry (KLOEs) CQC fundamental standards:

  • CQC KLOEs / Safe: S2, S3 / Effective: E1, E2
  • CQC fundamental standards / Safety

Suggested refresher frequency:

Learning should be refreshed and knowledge and competence assessed at least annually and when a new risk is introduced.

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Basic life support and first aid

Minimum learning Outcomes:

Will be dependent on the workers role and responsibilities and appropriate training should be provided to enable the worker to provide:

Basic life support:

  • Understand and know how to follow procedures for responding to accidents and sudden illness.
  • Be able to provide basic life support.

First aid:

  • The awarding organisation will set the minimum learning outcome

Links to: CQC key lines of enquiry (KLOEs) CQC fundamental standards:

  • CQC KLOEs / Safe: S2, S3, S6 / Effective: E1, E2, E7
  • CQC fundamental standards / Safety

Suggested refresher frequency:

Establishments must provide adequate personnel to respond if someone is taken ill or injured at work. It’s the employer’s responsibility to determine how many people need training and to what level.

Basic life support recommended refresher frequency:

  • Provide learning and development opportunities when identified or required and at least annually.
  • The Resuscitation Council (UK): ‘Frequent “low-dose” training may improve CPR skills compared with conventional training strategies’ noting ‘is widely accepted that skills decay within three to six months after initial training’.

First aid required refresher frequency:

  • At least every 3 years to be recognised as competent

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Communication

Minimum learning Outcomes:

Will be dependent on the workers role and responsibilities and appropriate training should be provided to enable the worker to:

  • Understand why communication is important in the work setting.
  • Be able to meet the communication and language needs, wishes and preferences of individuals.
  • Be able to reduce barriers to communication.
  • Be able to apply principles and practices relating to confidentiality at work.

Links to: CQC key lines of enquiry (KLOEs) CQC fundamental standards:

  • CQC KLOEs / Safe: S2, S6 / Effective: E2, E5 / Caring: C1, C2, C3 / Responsive: R1, R2, R3
  • CQC fundamental standards / Person centred care / Dignity and respect

Suggested refresher frequency:

  • Monitor performance.
  • Assess knowledge and competence at least annually.
  • Provide learning and development opportunities when identified or required and at least every 3 years.

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Dignity

Minimum learning Outcomes:

Will be dependent on the workers role and responsibilities and appropriate training should be provided to enable the worker to:

  • Understand the principles that underpin dignity in care.
  • Maintain the dignity, respect and privacy of the individual.

Links to: CQC key lines of enquiry (KLOEs) CQC fundamental standards:

  • CQC KLOEs / Safe: S1 / Caring: C3 / Responsive: R3 / Well-Led: W1
  • CQC fundamental standards / Dignity and respect

Suggested refresher frequency:

  • Monitor performance.
  • Assess knowledge and competence at least annually.
  • Provide learning and development opportunities when identified or required and at least every 3 years.

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Equality and diversity

Minimum learning Outcomes:

Will be dependent on the workers role and responsibilities and appropriate training should be provided to enable the worker to:

  • Understand the importance of equality and inclusion.
  • Be able to work in an inclusive way.
  • Know how to access information, advice and support about diversity, equality and inclusion.

Links to: CQC key lines of enquiry (KLOEs) CQC fundamental standards:

  • CQC KLOEs / Safe: S1 / Effective: E1, E3, E5 / Caring: C1, C3 / Responsive: R1 / Well-led: W1
  • CQC fundamental standards / Dignity and respect / Safeguarding from abuse

Suggested refresher frequency:

  • Monitor performance
  • Assess knowledge and competence at least annually.
  • Provide learning and development opportunities when identified or required and at least every 3 years.

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Fire safety

Minimum learning Outcomes:

Will be dependent on the workers role and responsibilities and appropriate training should be provided to enable the worker to:

  • Understand and know how to promote fire safety in the work setting.

Links to: CQC key lines of enquiry (KLOEs) CQC fundamental standards:

  • CQC KLOEs / Safe: S2, S3, S6
  • CQC fundamental standards / Safety

Suggested refresher frequency:

Recommended refresher frequency BS 9999:2008 Code of practice for fire safety in the design, management and use of buildings recommends training is refreshed at least annually.

The Department for Communities and Local Government provides advice on meeting legislative requirements and states fire drills should be completed annually.

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Food hygiene

Minimum learning Outcomes:

Will be dependent on the workers role and responsibilities and appropriate training should be provided to enable the worker to:

  • Understand the importance of food safety measures when providing food and drink for individuals.
  • Be able to maintain hygiene when handling food and drink.
  • Be able to meet safety requirements when preparing and serving food and drink for individuals.
  • Be able to meet safety requirements when clearing away food and drink.
  • Be able to store food and drink safely.
  • Know how to access additional advice or support about food safety.

Links to: CQC key lines of enquiry (KLOEs) CQC fundamental standards:

  • CQC KLOEs / Safe: S5, S6 / Effective: E1, E2, E3
  • CQC fundamental standards / Premises and equipment / Safety

Suggested refresher frequency:

All workers involved in the handling, preparation or provision of food are required by law to have received appropriate training in how to handle food safely.

  • Monitor performance
  • Assess knowledge and competence at least annually.
  • Provide learning and development opportunities when identified or required and at least every 3 years.

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Health and safety awareness

Minimum learning Outcomes:

Will be dependent on the workers role and responsibilities and appropriate training should be provided to enable the worker to:

  • Understand own responsibilities, and the responsibilities of others, relating to health and safety in the work setting.
  • Understand the use of risk assessments.
  • Know how to handle hazardous substances.
  • Implement security measures in the work setting.
  • Know how to manage stress.

Links to: CQC key lines of enquiry (KLOEs) CQC fundamental standards:

  • CQC KLOEs / Safe: S1, S2, S3, S6 / Effective: E6 / Well-led: W1, W2
  • CQC fundamental standards / Safety

Suggested refresher frequency:

  • Monitor performance
  • Assess knowledge and competence at least annually.
  • Provide learning and development opportunities when identified or required and at least every 3 years.

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Infection prevention and control

Minimum learning Outcomes:

Will be dependent on the workers role and responsibilities and appropriate training should be provided to enable the worker to:

  • Understand own and others roles and responsibilities in the prevention and control of infections.
  • Understand legislation and policies relating to prevention and control of infections.
  • Understand systems and procedures relating to the prevention and control of infections.
  • Understand the importance of risk assessment in relation to the prevention and control of infections.
  • Understand the importance of using Personal Protective Equipment (PPE) in the prevention and control of infections.
  • Understand the importance of good personal hygiene in the prevention and control of infections.

Links to: CQC key lines of enquiry (KLOEs) CQC fundamental standards:

  • CQC KLOEs / Safe: S5, S6
  • CQC fundamental standards / Premises and equipment

Suggested refresher frequency:

  • Monitor performance.
  • Assess knowledge and competence at least annually.
  • Provide learning and development opportunities when identified or required and at least every 3 years.

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Medication management

Minimum learning Outcomes:

Will be dependent on the workers role and responsibilities and appropriate training should be provided to enable the worker to:

  • Understand legislation, policy and procedures relevant to administration of medication.
  • Know about common types of medication and their use.
  • Understand procedures and techniques for the administration of medication.
  • Prepare for the administration of medication.
  • Administer and monitor medication safely.

Additional training as required such as:

  • how to administer specific medicines such as patches, creams, inhalers, eye drops and liquids.
  • Specialist training for specific medications e.g. Buccal midazolam.

Links to: CQC key lines of enquiry (KLOEs) CQC fundamental standards:

  • CQC KLOEs / Safe: S3, S4, S6
  • CQC fundamental standards / Safety

Suggested refresher frequency:

NICE recommend that learning for home care staff is refreshed and knowledge and competence assessed at least annually.

NICE recommend that learning for community-based staff is refreshed and knowledge and competence assessed at least annually.

Learning and development requirements will be dependent on the workers role and responsibilities.

Training and competency checks should be relevant to the type of service provision and agreed responsibilities.

The worker should not manage or administer medicines until they successfully completed any training needed and have been assessed as competent.

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Mental capacity and liberty safeguards

Minimum learning Outcomes:

Will be dependent on the workers role and responsibilities and appropriate training should be provided to enable the worker to:

  • Understand legal frameworks, policy and guidelines.
  • Understand the meaning of mental capacity in relation to how care is provided.

Links to: CQC key lines of enquiry (KLOEs) CQC fundamental standards:

  • CQC KLOEs / Safe: S1, S2, S3, S4 / Effective: E1, E2, E4, E7 / Caring: C1, C2, C3 / Responsive: R1, R2
  • CQC fundamental standards / Person-centred care / Consent

Suggested refresher frequency:

  • Monitor performance
  • Assess knowledge and competence at least annually.
  • Provide learning and development opportunities when identified or required and at least every 3 years.

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Moving and handling objects

Minimum learning Outcomes:

Will be dependent on the workers role and responsibilities and appropriate training should be provided to enable the worker to:

  • Be able to move and handle equipment and other objects safely.

Links to: CQC key lines of enquiry (KLOEs) CQC fundamental standards:

  • CQC KLOEs / Safe: S2, S3
  • CQC fundamental standards / Safety

Suggested refresher frequency:

HSE research found that annual refresher training was generally considered good practice.

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Nutrition and hydration

Minimum learning Outcomes:

Will be dependent on the workers role and responsibilities and appropriate training should be provided to enable the worker to:

  • Understand the principles of hydration and nutrition.
  • Be able to support individuals to have access to fluids in accordance with their plan of care.
  • Be able to support individuals to have access to food and nutrition in accordance with their plan of care.

Links to: CQC key lines of enquiry (KLOEs) CQC fundamental standards:

  • CQC KLOEs / Effective: E3
  • CQC fundamental standards / Food and drink

Suggested refresher frequency:

  • Monitor performance
  • Assess knowledge and competence at least annually.
  • Provide learning and development opportunities when identified or required and at least every 3 years.

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Oral health

Minimum learning Outcomes:

Ensure care staff who provide daily personal care:

  • understand the importance of oral health and the potential effect on their general health, wellbeing and dignity.
  • understand the potential impact of untreated dental pain or mouth infection on the behaviour, and general health and wellbeing of people who cannot articulate their pain or distress or ask for help. (This includes, for example, residents with dementia or communication difficulties.)
  • know how and when to reassess oral health.
  • know how to deliver daily mouth care.
  • know how and when to report any oral health concerns, and how to respond to a person’s changing needs and circumstances.
  • understand the importance of denture marking and how to arrange this for people, with their permission.

Links to: CQC key lines of enquiry (KLOEs) CQC fundamental standards:

  • CQC KLOEs / Effective: E1, E2, E4, E5 / Responsive: R1 / Safe: S3
  • CQC fundamental standards / Person-centred care / Dignity and respect

Suggested refresher frequency:

CQC recommend mandatory staff training as part of the Smiling Matters report.

  • Monitor performance.
  • Assess knowledge and competence at least annually.
  • Provide learning and development opportunities when identified or required and at least every 3 years.

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Person-centred care

Minimum learning Outcomes:

Will be dependent on the workers role and responsibilities and appropriate training should be provided to enable the worker to:

  • Understand person centred approaches for care and support.
  • Be able to work in a person-centred way.
  • Establish consent when providing care and support.
  • Encourage active participation.
  • Be able to support the individual’s right to make choices.
  • Be able to support individual’s well-being.

Links to: CQC key lines of enquiry (KLOEs) CQC fundamental standards:

  • CQC KLOEs / Safe: S1, S2, S3 / Effective: E1, E2, E3, E4, E5, E6 / Responsive: R1, R3 / Well-led: W1, W3
  • CQC fundamental standards / Person-centred care / Dignity and respect

Suggested refresher frequency:

  • Monitor performance.
  • Assess knowledge and competence at least annually.
  • Provide learning and development opportunities when identified or required and at least every 3 years.

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Positive behaviour support and non-restrictive practice

Minimum learning Outcomes:

It is recommended that you reference the PBS Competency Framework for commissioning PBS training programmes.

Links to: CQC key lines of enquiry (KLOEs) CQC fundamental standards:

  • CQC KLOEs / Safe: S1, S2, S3 / Effective: E2, E4 / Caring: C1, C2, C3 / Reflective: R1 / Well-led: W2, W3, W5
  • CQC fundamental standards / Safeguarding from abuse

Suggested refresher frequency:

A positive and proactive workforce and Ensuring quality services for people with behaviours that challenge recommend learning is refreshed at least annually.

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Recording and reporting

Minimum learning Outcomes:

Will be dependent on the workers role and responsibilities and appropriate training should be provided to enable the worker to:

  • Understand the need for secure handling of information in settings.
  • Know how to access support for handling information.
  • Handle information in accordance with agreed ways of working.

Links to: CQC key lines of enquiry (KLOEs) CQC fundamental standards:

  • CQC KLOEs / Safe: S1, S2, S3, S4, S5, S6 / Effective: E1, E2, E3, E4, E5, E6 / Caring: C1, C2, C3 / Responsive: R1, R2, R3 / Well-led: W1, W2, W3, W4, W5
  • CQC fundamental standards / Complaints / Good governance

Suggested refresher frequency:

  • Monitor performance.
  • Assess knowledge and competence at least annually.
  • Provide learning and development opportunities when identified or required and at least every 3 years.

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Safeguarding adults

Minimum learning Outcomes:

Will be dependent on the workers role and responsibilities and appropriate training should be provided to enable the worker to:

  • Know how to recognise types of abuse.
  • Know how to respond to suspected or alleged abuse.
  • Understand the national and local context of safeguarding and protection from abuse.
  • Understand ways to reduce the likelihood of abuse.
  • Know how to recognise and report unsafe practices.
  • Understand principles for online safety.
  • Making the links between safeguarding and domestic violence.

Links to: CQC key lines of enquiry (KLOEs) CQC fundamental standards:

  • CQC KLOEs / Safe: S1, S2, S3, S4, S5, S6
  • CQC fundamental standards / Safeguarding from abuse

Suggested refresher frequency:

  • Monitor performance.
  • Assess knowledge and competence at least annually.
  • Provide learning and development opportunities when identified or required and at least annually.

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Safeguarding children

Minimum learning Outcomes:

Will be dependent on the workers role and responsibilities and appropriate training should be provided to enable the worker to:

  • Know how to safeguard children

Links to: CQC key lines of enquiry (KLOEs) CQC fundamental standards:

  • CQC KLOEs / Safe: S1
  • CQC fundamental standards / Safeguarding from abuse / Staffing / Fit and proper staff

Suggested refresher frequency:

  • Suggested annual refresher

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Specific conditions

Minimum learning Outcomes:

Will be dependent on the workers role and responsibilities and appropriate training should be provided to enable the worker to:

  • Understand the needs and experiences of individuals with specific conditions.

Understand:

  • The importance of promoting positive health and well-being of individuals with specific conditions.
  • The adjustments which may be necessary in care delivery relating to specific conditions.
  • The legal frameworks, policy and guidelines relating to specific conditions.
  • Support individuals with specific conditions.

Links to: CQC key lines of enquiry (KLOEs) CQC fundamental standards:

  • CQC KLOEs / Safe: S3 / Effective: E1, E2, E4 / Caring: C1, C3, C4 / Responsive: R1 / Well-led: W1, W2
  • CQC fundamental standards / Staffing

Suggested refresher frequency:

  • Monitor performance.
  • Assess knowledge and competence at least annually.
  • Provide learning and development opportunities when identified or required and at least every 3 years or when a new need is identified.

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