Diploma in Customer Service Level 2

This qualification will enable those who work in a customer service environment develop their knowledge, understanding and skills.

This qualification will enable those who work in a customer service environment develop their knowledge, understanding and skills.

This Qualification is made up of a range of mandatory and optional units including:

  • Understand employer organisations
  • Deliver customer service
  • Understand customers
  • Principles of customer service
  • Manage personal performance and development
  • Communicate verbally with customers
  • Communicate with customers in writing
  • Resolve customer service problems
  • Support customers through real-time online customer service
  • Gather, analyse and interpret customer feedback
  • Deliver customer service to challenging customers
  • Deal with incoming telephone calls from customers
  • Support customers using self-service equipment
  • Use social media to deliver customer service
  • Make telephone calls to customers

Average time to completion:

  • 6 - 12 months

Including Assignment Workbook and Resources:

  • £850 per person