Diploma in Business Administration Level 3

Module 1 (Mandatory)

Principles of business

Understand business markets

1. Explain the characteristics of different business markets
2. Explain the nature of interactions between businesses within a market
3. Explain how an organisations goals may be shaped by the market in which it operates
4. Describe the legal obligations of a business

Understand business innovation and growth

1. Define business innovation
2. Explain the uses of models of business innovation
3. Identify sources of support and guidance for business innovation
4. Explain the process of product or service development 5 Explain the benefits, risks and implications associated with innovation

Understand financial management

1. Explain the importance of financial viability for an organisation
2. Explain the consequences of poor financial management
3. Explain different financial terminology

Understand business budgeting

1. Explain the uses of a budget
2. Explain how to manage a budget

Understand sales and marketing

1. Explain the principles of marketing
2. Explain a sales process
3. Explain the features and uses of market research
4. Explain the value of a brand to an organisation
5. Explain the relationship between sales and marketing

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Module 2 (Mandatory)

Principles of business communication and information

Understand negotiation in a business environment

1. Explain the importance of negotiation in a business environment
2. Explain the features and uses of different approaches to negotiation
3. Identify the components of negotiation tactics

Understand how to develop and deliver presentations

1. Explain the different types of presentation and their requirements
2. Explain how different resources can be used to develop a presentation
3. Explain different methods of giving presentations
4. Explain best practice in delivering presentations
5. Explain how to collect and use feedback on a presentation

Understand how to create bespoke business documents

1. Explain the characteristics of bespoke documents
2. Explain the factors to be taken into account in creating and presenting bespoke documents
3. Explain the legal requirements and procedures for gathering information for bespoke documents
4. Explain techniques to create bespoke business documents
5. Explain how to gain approval of bespoke documents

Understand information systems in a business environment

1. Explain the typical stages of information system development
2. Analyse the benefits and limitations of different information systems
3. Explain legal, security and confidentiality requirements for information systems in a business environment
4. Explain how to monitor the use and effectiveness of an information system

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Module 3 (Mandatory)

Manage personal and professional development

Be able to identify personal and professional development requirements

1. Compare sources of information on professional development trends and their validity
2. Identify trends and developments that influence the need for professional development
3. Evaluate their own current and future personal and professional development needs relating to the role, the team and the organisation

Be able to fulfil a personal and professional development plan

1. Evaluate the benefits of personal and professional development
2. Explain the basis on which types of development actions are selected
3. Identify current and future likely skills, knowledge and experience needs using skills gap analysis
4. Agree a personal and professional development plan that is consistent with business needs and personal objectives
5. Execute the plan within the agreed budget and timescale
6. Take advantage of development opportunities made available by professional networks or professional bodies

Be able to maintain the relevance of a personal and professional development plan

1. Explain how to set specific, measurable, achievable, realistic and time-bound (SMART) objectives
2. Obtain feedback on performance from a range of valid sources
3. Review progress toward personal and professional objectives
4. Amend the personal and professional development plan in the light of feedback received from others

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Module 4 (Mandatory)

Communicate in a business environment

Understand business communication models, systems and processes

1. Analyse the communication needs of internal and external stakeholders
2. Analyse the different communication models that support administration
3. Evaluate the effectiveness of different communication systems
4. Explain the factors that affect the choice of communication media
5. Explain the importance of using correct grammar, sentence structure, punctuation, spelling and conventions in business communications
6. Explain the factors to be taken into account in planning and structuring different communication media
7. Explain ways of overcoming barriers to communication
8. Explain the use of communications theories and body language
9. Explain proof-reading techniques for business communications

Be able to communicate in writing in business

1. Identify the purpose and audience of the information to be communicated
2. Select communication media that are appropriate to the audience and information to be communicated
3. Present information in the format, layout and style that is appropriate to the information to be communicated
4. Follow agreed business practices when communicating in writing
5. Adapt the style and content of a communication, appropriate to specific audiences
6. Present written communications that are clear, expressed in correct grammar and reflect what is intended
7. Meet agreed deadlines in communicating with others

Be able to communicate verbally in business

1. Identify the nature, purpose, audience and use of the information to be communicated
2. Use language that is correct and appropriate for the audiences needs
3. Use appropriate body language and tone of voice to reinforce messages
4. Identify the meaning and implications of information that is communicated verbally
5. Confirm that a recipient has understood correctly what has been communicated
6. Respond in a way that is appropriate to the situation and in accordance with organisational policies and standards

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Module 5 (Mandatory)

Principles of administration

Understand business communication models, systems and processes

1. Analyse the communication needs of internal and external stakeholders
2. Analyse the different communication models that support administration
3. Evaluate the effectiveness of different communication systems
4. Explain the factors that affect the choice of communication media
5. Explain the importance of using correct grammar, sentence structure, punctuation, spelling and conventions in business communications
6. Explain the factors to be taken into account in planning and structuring different communication media
7. Explain ways of overcoming barriers to communication
8. Explain the use of communications theories and body language
9. Explain proof-reading techniques for business communications

Be able to communicate in writing in business

1. Identify the purpose and audience of the information to be communicated
2. Select communication media that are appropriate to the audience and information to be communicated
3. Present information in the format, layout and style that is appropriate to the information to be communicated
4. Follow agreed business practices when communicating in writing
5. Adapt the style and content of a communication, appropriate to specific audiences
6. Present written communications that are clear, expressed in correct grammar and reflect what is intended
7. Meet agreed deadlines in communicating with others

Be able to communicate verbally in business

1. Identify the nature, purpose, audience and use of the information to be communicated
2. Use language that is correct and appropriate for the audiences needs
3. Use appropriate body language and tone of voice to reinforce messages
4. Identify the meaning and implications of information that is communicated verbally
5. Confirm that a recipient has understood correctly what has been communicated
6. Respond in a way that is appropriate to the situation and in accordance with organisational policies and standards

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Module 6 (Optional)

Administer the recruitment and selection process

Understand the recruitment and selection process

1. Explain the different administrative requirements of internal and external recruitment
2. Describe the uses of a job description and a person specification
3. Explain the administrative requirements of different methods of selection
4. Explain the requirements of different pre-employment checks to be carried out
5. Explain what information needs to be communicated to successful and unsuccessful applicants at each stage of the recruitment and selection process
6. Explain the requirements of confidentiality, data protection and system security

Be able to administer the recruitment process

1. Check that the job or role details are correct and are in accordance with the brief
2. Place job advertisements in the agreed media in accordance with the timescales
3. Record applicant responses within the timescale
4. Provide requested information to applicants in accordance with organisational policies and procedures
5. Adhere to organisational policies and procedures, legal and ethical requirements

Be able to administer the selection process

1. Invite shortlisted applicants to participate in the selection process in accordance with organisational procedures
2. Co-ordinate selection arrangements in accordance with the brief
3. Carry out agreed pre-employment checks within the agreed timescale
4. Inform applicants of the outcome of their application in accordance with organisational policies and procedures
5. Keep selection records up to date

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Module 7 (Optional)

Resolve administrative problems

Understand the principles underpinning the resolution of administrative problems

1. Evaluate the effectiveness of different types of information on an administrative function
2. Explain the basis for selecting tools, techniques and strategies to analyse administrative functions
3. Explain the constraints attached to the use of resources needed to resolve administrative problems
4. Explain how to apply risk assessment and management techniques to identify and resolve administrative problems
5. Analyse the effectiveness of different techniques used to resolve administrative problems

Be able to identify administrative problems

1. Collect information relevant to the administrative problem
2. Use analytical techniques that are appropriate to the administrative problem
3. Clarify whether an administrative problem is recurrent, intermittent or a sole instance
4. Identify patterns of issues and problems
5. Identify the likely cause of an administrative problem

Be able to resolve administrative problems

1. Select a strategy that is appropriate for the nature, scale, seriousness and priority of the administrative problem
2. Develop a plan that addresses the administrative problem whilst minimising disruption to business
3. Identify success criteria that are capable of measuring the effectiveness of solutions to solve administrative problems
4. Implement a problem-solving plan within the agreed timescale and constraints
5. Take action to ensure that systems and processes are capable of preventing future reoccurrences
6. Evaluate the effectiveness of problem-solving activities
7. Adhere to organisational policies and procedures, legal and ethical requirements when resolving administrative problems

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Module 8 (Optional)

Provide administrative support for meetings

Understand the administration of meetings

1. Describe the purpose of the meeting and who needs to attend
2. Explain why it is important to have a minimum number of attendees for a meeting
3. Explain ways to achieve maximum attendance at meetings
4. Explain the access, health, safety and security requirements relating to meetings
5. Describe how to set up the resources needed for a meeting
6. Explain the responsibilities of the meeting chair and meeting secretary
7. Explain the difference between formal and informal meetings
8. Explain the legal implications of formal meetings

Be able to make administrative preparations for meetings

1. Book meeting venue, resources, and facilities in accordance with the brief
2. Collate documents needed for a meeting
3. Distribute meeting invitations, documents and other meeting-related requirements within the timescale
4. Confirm meeting attendees and any special requirements

Be able to support the administration of meetings

1. Take action to ensure that the equipment allocated for use at a meeting function correctly
2. Provide support to meetings in accordance with requests
3. Ensure the venue is restored to the required conditions after the meeting
4. Distribute meeting records promptly to the agreed distribution list
5. Carry out any follow-up actions in accordance with the brief

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Module 9 (Optional)

Manage an office facility

Understand the management of an office facility

1. Explain the requirements of establishing and implementing office management procedures
2. Explain how to manage the effectiveness of work and systems
3. Explain how to manage any constraints attached to office facilities and related budgets
4. Explain the factors to be taken into account in the design of office systems, procedures and guidance documents
5. Explain how to create an environment that is conducive to productive work

Be able to manage and maintain an office facility

1. Maintain equipment and consumables to agreed levels
2. Establish systems to evaluate the effectiveness of office systems and procedures
3. Review the effectiveness of office systems and procedures to meet users needs, adapting them to meet changing demands
4. Manage the maintenance of office equipment to meet users needs and expectations
5. Manage effective relationships with suppliers
6. Take action to ensure that administrative services are provided to agreed standards

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Module 10 (Optional)

Store and retrieve information

Understand information storage and retrieval

1. Describe systems and procedures for storing and retrieving information
2. Outline legal and organisational requirements for information security and retention
3. Explain how to create filing systems to facilitate information identification and retrieval
4. Explain how to use different search techniques to locate and retrieve information
5. Describe what to do when problems arise when storing or retrieving information

Be able to gather and store information

1. Gather the information required within the agreed timescale
2. Store files and folders in accordance with organisational procedures
3. Store information in approved locations
4. Adhere to organisational policies and procedures, legal and ethical requirements

Be able to retrieve information

1. Confirm information to be retrieved and its intended use
2. Retrieve the required information within the agreed timescale

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Module 11 (Optional)

Administer human resource records

Understand the administration of human resource (HR) records

1. Explain what HR-related information needs to be kept and why
2. Explain the relationship of HR to other parts of an organisation
3. Describe the impact of other organisations on HR activities
4. Describe the features and uses of organisational systems for managing human resource information
5. Explain the requirements of confidentiality, data protection and system security
6. Describe the information to be provided for different management reports
7. Explain the limits of their own authority in administering HR records
8. Explain the implications of not keeping HR records up to date
9. Explain the actions to be taken in the event of problems arising or incomplete or inaccurate data

Be able to administer HR information

1. Keep HR records up to date
2. Process data in accordance with organisational procedures
3. Provide information within the limits of confidentiality
4. Adhere to organisational policies and procedures, legal and ethical requirements

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Module 12 (Optional)

Produce minutes of meetings

Understand how to take minutes of meetings

1. Explain the purpose of different types of minutes and other meeting records
2. Explain the legal requirements of formal minutes
3. Describe organisational conventions for producing minutes
4. Describe the responsibilities of the minute taker in a meeting
5. Explain why it is important to maintain confidentiality of meetings, discussions and actions
6. Explain why it is necessary to record who proposed and seconded suggestions and changes

Be able to take notes of meetings

1. Take accurate notes of the attendance, proceedings, areas of discussion and agreed actions of meetings
2. Record allocated responsibilities for agreed actions

Be able to produce minutes of meetings

1. Transcribe notes accurately into meeting minutes using correct language, grammar, punctuation and sentence structure and in the agreed style
2. Include agreed attachments or appendices
3. Obtain approval for the final documents
4. Distribute minutes to the agreed distribution list
5. Maintain the requirements of confidentiality

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Module 13 (Optional)

Recruitment, selection and induction practice

Understand the principles and theories underpinning recruitment, selection and induction practice

1. Explain workforce planning techniques
2. Describe the information needed to identify recruitment requirements
3. Assess the impact of an organisations structure and culture on its recruitment and selection policies and practices
4. Analyse the factors involved in establishing recruitment and selection criteria
5. Evaluate the suitability of different recruitment and selection methods for different roles
6. Analyse patterns of employment that affect the recruitment of staff
7. Explain the factors to be taken into account when developing job specifications, personal specifications and job advertisements
8. Explain the induction process
9. Explain the relationship between human resource processes and the induction processes

Be able to recruit people into an organisation

1. Determine current staffing needs
2. Identify current skills needs from identified staffing needs
3. Identify future workforce needs
4. Develop a resourcing plan that addresses identified needs within budgetary limitations
5. Evaluate the cost-effectiveness of different methods of recruitment for an identified role
6. Explain how recruitment policies and practices meet legal and ethical requirements
7. Select the most appropriate method of recruitment for identified roles

Be able to select appropriate people for the role

1. Plan assessment processes that are valid and reliable
2. Provide those involved in the selection process with sufficient information to enable them to make informed decisions
3. Justify assessment decisions with evidence
4. Inform applicants of the outcome of the process in line with organisational procedures
5. Evaluate the effectiveness of the selection process
6. Adhere to organisational policies and procedures, legal and ethical requirements when carrying out selection assessments

Be able to induct people into an organisation

1. Develop induction materials that meet operational and new starters needs
2. Explain to new starters organisational policies, procedures and structures
3. Explain to new starters their role and responsibilities
4. Explain to new starters their entitlements and where to go for help
5. Assess new starters training needs
6. Confirm that training is available that meets operational and new starters needs
7. Provide support that meets new starters needs throughout the induction period

Please use our enquiry form or contact us by telephone if you have any queries about this qualification or would like to express an interest to enrol onto this course. A member of our team will be happy to answer any questions, help to make sure this course is right for you and/or your staff team, and talk you through what is involved in enrolment and course completion.

Upon enrolment, you will be assigned a personal tutor who will assist you through achieving successful and meaningful completion of your award. All of the electronic resources, workbooks and assignments required for you to complete the course will be emailed to you for you to commence working with at a time of your convenience. Your tutor will work with you to set targets and milestones that are achievable for you and will check in with you regularly, providing assistance whenever necessary.

On successful completion of your award, your assessor will coordinate with the awarding body for the issuance of your certificate, which will be promptly delivered to you.

Including Assignment, Workbook and Resources:

The full cost of this qualification is £1100 per person which is duly invoiced at the point of enrolment.